Unit Secretary, Ambulatory Care - PTT (J1026-0532)

North York General Hospital; Toronto; Hybrid; CAD 28,000 - 34,000; Part time

Benefits offered by this job

Pay in lieu of benefits

Hospital Pension Plan

Vacation pay

Job summary

North York General Hospital seeks a Unit Secretary for the Ambulatory Care Unit. You will provide administrative, secretarial, and receptionist support in a fast-paced outpatient clinic, maintaining confidentiality and professional communication with staff, patients and families.

You will coordinate calls, triage inquiries, schedule appointments, transcribe orders, and manage patient flow while upholding health and safety policies and supporting teaching and learning within the hospital’s

Qualifications

• Ontario Secondary School Diploma or equivalent.
• Medical Secretary/Medical Office Assistant certificate or equivalent.
• Minimum of one year comparable office experience, preferably with medical/surgical orientation.
• Experience working in an ambulatory clinic setting.

Responsibilities

• Support and adhere to Hospital policies and procedures.
• Communicate with staff, patients and families.
• Accept, coordinate and triage telephone calls and inquiries.
• Coordinate interdepartmental activities such as patient transportation and discharges.
• Identify and escalate issues with Clinical Team Manager or RN promptly.
• Prepare and disseminate program activity material/documents.
• Maintain attendance/time reporting information.
• Register patients, schedule appointments and monitor clinic volume.
• Transcribe physicians' orders and route to required departments.
• Process requisitions and follow up on test results and follow ups.
• Maintain patient charts and electronic information.
• Prepare statistics, reports and discharge instructions.
• Manage unit supplies and repair needs.

Skills

Typing 45 wpm

Medical terminology

Computer literacy

Bilingual FR/EN (asset)

Education

Ontario Secondary School Diploma

Medical Secretary/Medical Office Assistant certificate

Tools

Medical Office Software

Job description

Company Bio

North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.

What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community.

North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.

We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!

Company Bio

North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.

What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community.

North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.

We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!

Position Summary

Unit Secretary, Ambulatory Care Your goal in this position is to perform administrative, secretarial and receptionist support for a busy Outpatient Clinic, in a confidential, sensitive and professional manner. You have great interpersonal and effective written and spoken communication skills. You will use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the Hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers, learners, patients and families.

On a practical level, you will

• Support and adhere to Hospital policies and procedures
• Communicate with staff, patients, families, internal and external parties
• Accept, coordinate and triage telephone calls and inquiries and process them in an appropriate and timely manner
• Coordinate various interdepartmental activities and requests such as transportation of patients for tests, discharges and services required in the clinic
• Assume responsibility for identification and advancement of issues and concerns with the Clinical Team Manager or Registered Nurse in a time sensitive manner
• Compile and disseminate material/documents related to Program activity
• Maintain attendance/time reporting information
• Register patients on arrival to clinic, schedule patient appointments and monitor volume of appointments.
• Transcribe physicians’ written orders and processes them in an appropriate and timely manner; notifies appropriate staff, and specific departments as required
• Process requisitions as required (blood work, CT, etc.), maintain documentation and follows up on outstanding information (e.g., test results, follow up appointments)
• Maintain organization of admissions and discharges, and patient related information and documentation, medication information, dismantle charts and enter information electronically as required
• Prepare statistics, reports and discharge instructions, photocopy, prioritize and process of information as required
• Manage unit supplies, services and repair needs

Qualifications

• Ontario Secondary School Diploma or equivalent
• Medical Secretary/Medical Office Assistant certificate or equivalent
• Working knowledge of medical terminology
• Minimum of one year comparable office experience preferably with medical/surgical orientation
• Experience working in an ambulatory clinic setting
• Proficiency in required computer programs
• Accurate and efficient typing skills of 45 w.p.m.
• Bilingualism in French/English an asset

What We Offer

Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Part Time Temporary position (until 03-Mar-2027), with 8 hour shifts, Days, Evening and Weekend shifts in the Ambulatory Care Unit. We offer a highly competitive total compensation package which includes pay in lieu of benefits, vacation pay and the opportunity to join the Hospital Pension Plan.

Closing Statement

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.