Patient Intake Representative, Inpatient/Outpatient & Emergency, FTT (J1026-0196)

North York General Hospital; Toronto; Presencial; CAD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Total Rewards package

Pension plan

Vacation pay

Descripción de la vacante

North York General Hospital in Toronto seeks a unit secretary to perform registration, booking and check-in clerical duties in a confidential, fast-paced environment. Strong data entry, Cerner and SurgiNet skills are essential.

The role supports teaching and hospital operations, requiring effective communication and teamwork with staff, physicians and patients. Training is provided, with a focus on people-centered care.

Formación

• OSSD or equivalent.
• Experience with Cerner registration and Cerner scheduling.
• Experience with SBR and SurgiNet preferred.
• Proficiency in Microsoft Office including Word, Excel and PowerPoint.
• Minimum of one year experience in an office environment is an asset.
• Completion of the Medical Assistant/Medical Terminology course.
• Knowledge of WTIS and Cancer Care Ontario preferred.
• Previous experience as a unit secretary in perioperative areas an asset.
• Bilingualism in French/English an asset.

Responsabilidades

• Register patients and document information for hospital use.
• Chart retrieval and processing for discharged patients.
• Update patient demographics as required.
• Collect payment for appliances and non-insured services.
• Pre-registration and verification of patient data.
• Triage calls and inquiries promptly.
• Identify and prioritize surgical cases including new bookings.
• Direct patients to waiting areas and notify team of ready charts.
• Communicate with physician offices for weekly signoffs and OR packages.
• Maintain confidentiality and assist in Program requirements.

Conocimientos

Cerner registration

Cerner scheduling

SurgiNet

Microsoft Word

Medical terminology

Typing 40 wpm

Data entry

Bilingual French/English (asset)

Educación

OSSD or equivalent

Medical Assistant/Medical Terminology course

Herramientas

Cerner

SBR

Excel

PowerPoint

Descripción del empleo

Company Bio

North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.

What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community.

North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.

We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!

Position Summary

Your goal in this position is to perform all clerical activities required for the Registration, Booking and Check-In patients a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. You’re able to work independently and as a team and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for patients, staff, physicians, volunteers and families.

On a practical level, you will

• Register patients in order to collect and document information required for use throughout the Hospital


• Chart retrieval and processing for discharged patients


• Ongoing updating of patient demographics as required


• Collection of payment for appliances and non-insured services


• Pre-registration and verification of patient data


• Triage telephone calls and inquiries and process them in an appropriate and timely manner


• Identify, highlight and prioritize surgical cases including booking of new cases


• Direct patients to waiting room area


• Notify team attendant of charts ready


• Assume responsibility for identification and advancement of issues and concerns with the Manager or Coordinator in a time sensitive manner


• Retrieve, compile and disseminate material/documents related to Program requirements


• Manage confidential information in a sensitive and professional manner


• Liaise with physician offices for weekly signoff and OR packages.


• Triage management of urgent surgical cases with the Clinical Coordinator/ resource nurse


• Have working knowledge and experience with Cerner registration, Cerner scheduling, SBR, SurgiNet and Microsoft Word


• Unit supplies, services and repair needs communicated to Coordinator


• Communicate with staff, patients, families, internal and external parties


• Have accurate data entry and typing skills (minimum 40 w.p.m.)


• Have working knowledge and experience with Cerner registration, Cerner scheduling, Microsoft Word, and SurgiNet


• Have Medical terminology knowledge required


• Support and adhere to Hospital policies and procedures


• Perform other duties as required

Qualifications

• OSSD or equivalent


• Working knowledge and experience with Cerner registration and Cerner scheduling


• Experience with SBR and SurgiNet preferred


• Proficiency in Microsoft Office including; Word, Excel and PowerPoint


• Minimum of one year experience in an office environment is an asset


• Completion of the Medical Assistant/Medical Terminology course


• Knowledge of WTIS and Cancer Care Ontario preferred.


• Previous experience as a unit secretary in the perioperative areas an asset


• Bilingualism in French/English an asset


• What We Offer

Working at NYGH

Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full Time Temporary position (3 months) with 8 hour shifts, Day Shifts in the Inpatient/Outpatient & Emergency Department at the General site. We offer a highly competitive total compensation package which may include benefits, pension, vacation pay, or pay in lieu of benefits, when applicable. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca #INDO

Closing Statement

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.