Unit Manager, Learning & Development

BrokerLink; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Unit Manager for Learning and Development. This role offers the chance to lead training initiatives, enhance employee skills, and foster a culture of growth and excellence. You'll collaborate with various departments to develop impactful training programs and ensure staff are equipped to provide top-notch customer service. With a focus on professional development, this position promises a rewarding career path in a supportive environment that values diversity and inclusion. Join a team that prioritizes your success and offers numerous perks, including flexible work arrangements and competitive compensation.

Benefits

Flexible health and dental insurance benefits

Personal Spending account

RRSP with Company matching

Employee Share Purchase Plan

Dress for your day policy

Competitive compensation package

Employee discount program

Paid Time Off including vacation

Qualifications

• 5+ years of insurance experience and management experience preferred.
• Strong critical thinking and solution-based skills.

Responsibilities

• Facilitating training for new and existing staff on various topics.
• Enhancing training programs and implementing KPIs for growth.

Skills

Customer Service

Critical Thinking

Conflict Resolution

Management Skills

Education

Adult Education Training or Certification

Insurance License

Job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements.

We are looking for a Unit Manager, Learning and Development to join BrokerLink, and work out of our Ontario or Atlantic Regions. On a Permanent (FT) Basis.

As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• ‘Dress for your day’, dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024

What the Role Entails:

• Responsible for employees facilitating training in systems, products, side by side training at branch, customer service, sales, and other various training needs to new and existing staff.
• Enhance training programs, implement KPIs and look for opportunities to grow and evolve the department.
• Liaising and collaborating with other training professionals, Managers, Human Resources, Finance, and IT to develop and offer training as required and build positive relationships at every opportunity.
• Participation in developing and implementing training programs. Overseeing trainers, instructors, and course creators as assigned.
• Participates in the creation and delivery of courses when needed.
• Collaborating effectively with other departments to exchange ideas, information and experience.
• Oversite of employees in application, issuing, and maintaining records of CE Accredited courses.
• Maintaining existing training materials, supplies and equipment. Maintaining records on

completed training programs.

• Facilitating growth and development of assigned employees.

The Successful candidate will have:

*If you feel you have the equivalent skills, please apply*

• Adult Education Training or Certification Preferred
• Insurance License is Required
• 5 years of Insurance experience
• One year of management experience an asset
• Strong Critical and Solution based thinking skills
• High degree of professionalism, diplomacy and integrity
• Excellent customer service skills and adept in conflict resolution
• Able to work in a fast-paced environment, under pressure and deadlines
• Ability to build and maintain a successful team and partnerships

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!