Unit Clerk

Alberta Health Services; Edmonton; On-site; CAD 39,000 - 47,000; Part time

Job summary

Alberta Health Services is seeking a Unit Clerk for the Royal Alexandra Hospital’s Surgery Float Pool. You will coordinate communications, manage telephone traffic, greet visitors, and maintain patient records while supporting admissions, transfers, and discharges.

The role trains across multiple inpatient units and expands knowledge to all nine RAH surgical units over time. You will transcribe physician orders, coordinate tests and appointments, and ensure supplies and equipment are available

Qualifications

• Completion of Grade 12 or equivalent.
• ,

Responsibilities

• Coordinate communications between health professionals, patients and families.
• Manage telephones, greet and direct visitors, patients and staff.
• Maintain accurate patient records and charts.
• Assist with admissions, transfers and discharges; coordinate tests and appointments.
• Transcribe physician orders accurately and efficiently.
• Monitor supplies and equipment and support patient flow and team coordination.

Skills

Exceptional communication

Organization

Customer service

Microsoft Office

Interprofessional teamwork

English proficiency

Confidentiality

N95 respirator wear

Physical endurance

Education

Grade 12 or equivalent

Unit Clerk course or equivalent

One-year Unit Clerk certificate with practicum

Medical terminology course

Tools

Microsoft Office Suite

Job description

Your Opportunity:

Be the communication and coordination hub that helps patients, families, and surgical teams navigate each day with confidence. As a Unit Clerk with the RAH Surgery Float Pool, you will coordinate communication and information flow in a dynamic inpatient surgical environment. You will manage telephones, welcome and direct visitors, patients, and allied health professionals, and maintain accurate patient records and charts. You will support admissions, transfers, and discharges; coordinate diagnostic tests, appointments, and consultations; accurately process physician orders; and help ensure that supplies and equipment are available for the interprofessional team. This position offers a supported pathway into surgical float work. You will begin by training on two inpatient surgical units and progressively build your knowledge and independence, with the expectation of eventually working across all nine RAH surgical units. In this role, you will: Create a welcoming first point of contact while managing telephone communication and relaying time-sensitive information. Maintain patient records and charts and support accurate documentation throughout the patient journey. Process admissions, transfers, discharges, diagnostic tests, appointments, and consultations. Transcribe and process physician orders accurately and efficiently. Monitor unit supplies and equipment, adapt to changing priorities, and support effective patient flow and team coordination.

Description:

As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.

Classification Information:

• Classification: Unit Clerk
• Union: AUPE GSS
• Unit and Program: Surgery Float Pool
• Primary Location: Royal Alexandra Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 21-AUG-2026
• Employee Class: Regular Part Time
• Date Available: 07-SEP-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 42
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications

• Completion of Grade 12 or equivalent.
• Completion of an accredited Unit Clerk Course or equivalent training program.

Additional Required Qualifications

• A one-year Unit Clerk certificate with a practicum component from a recognized post-secondary institution.
• Successful completion of a recognized medical terminology course.
• Unit Clerk experience in a hospital setting and acute care experience.
• Exceptional communication, organization, and customer-service skills.
• Computer proficiency, including experience with Microsoft Office Suite.
• Well-developed interpersonal skills and demonstrated ability to work effectively within an interprofessional team.
• Ability to prioritize, multitask, and maintain accuracy despite frequent interruptions, noise, and other distractions.
• Strong spoken and written English communication skills.
• Demonstrated professionalism, respect, discretion, and ability to maintain the confidentiality of medical and personal information.
• Ability to wear an N95 respirator as required.
• Ability to safely perform the physical demands of the role, including frequent walking, bending, and lifting.

Preferred Qualifications

• Recent inpatient acute care Unit Clerk experience is strongly preferred.
• Experience supporting surgical or other high-acuity inpatient units.
• Experience working across more than one hospital unit or service area.
• Relevant equivalent education and experience may also be considered.
• Demonstrated interest in progressively developing the knowledge and confidence to support all nine RAH surgical units.