Uniformed Asset Protection Personnel (Customer service)

Loblaw Companies Limited; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in Canadian retail is seeking Uniformed Asset Protection Personnel to enhance customer experience and ensure safety in stores. The role involves providing exceptional service, responding to security initiatives, and collaborating with store teams. Ideal candidates will have retail experience and strong interpersonal skills, contributing to a positive shopping environment.

Benefits

In-house training

Tuition assistance

10% Colleague Discount

Company-matched Pension Plan

Health Benefits

Employee Stock Purchase Program

Qualifications

• Experience in retail preferred.
• Ability to stand or walk for extended periods.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide exceptional customer service & support to all customers.
• Respond to Gatekeeper alarms and receipt checks as required.
• Assess safety hazards and take proper procedures.

Skills

Customer service

Relationship-building

Crisis management

Safety assessment

Education

First Aid and CPR certification

Job description

Join to apply for the Uniformed Asset Protection Personnel (Customer Service) role at Loblaw Companies Limited.

Come make your difference in communities across Canada, where authenticity, trust, and making connections are valued. As we shape the future of Canadian retail together, our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment, setting a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or seeking a new job, this is where you belong.

We are looking for an Uniformed Asset Protection Personnel (UAPP). If you are passionate about providing an exceptional shopping experience and delighting customers, enjoy an exciting role with one of Canada’s largest employers, and want to help make our stores a great place to shop, consider joining us! UAPP will welcome customers, provide friendly service, respond to Asset Protection initiatives, and collaborate with store employees. Additional duties may be assigned as needed.

Support for you at Loblaw goes beyond a pay cheque. We offer in-house training, tuition assistance, a competitive pay rate, a 10% Colleague Discount, a company-matched Pension Plan, Health Benefits, and an Employee Stock Purchase Program.

Roles and Responsibilities:

1. Provide exceptional customer service & support to all customers.
2. Respond to Gatekeeper alarms and receipt checks as required.
3. Assess safety hazards (e.g., spills, wet floors) and take proper procedures to ensure safety.
4. Escalate crisis or emergency situations promptly.
5. Maintain and submit daily, weekly, and monthly reports.
6. Perform other duties as required.

Job Qualifications:

1. Experience in retail preferred.
2. Ability to foster partnerships with store teams.
3. Exceptional customer service and relationship-building skills.
4. Professional, friendly, and approachable demeanor.
5. Ability to remain calm in high-tension situations.
6. Ability to stand or walk for extended periods.
7. Ability to lift up to 50 lbs.
8. First Aid and CPR certification is an asset.

Accommodation is available upon request for applicants and colleagues with disabilities.

Our commitment to sustainability and social impact is central to our business. We focus on Environment, Sourcing, and Community, demonstrating leadership in these areas. Our CORE Values — Care, Ownership, Respect, and Excellence — guide our decisions and are reflected in our Blue Culture. We offer progressive careers, comprehensive training, flexibility, and competitive benefits, making us one of Canada’s top employers, diversity leaders, and greenest employers.

If unsure whether your experience matches all requirements, we encourage you to apply. We value diverse perspectives and experiences.

We are committed to diversity, equity, and inclusion, creating accessible environments for all colleagues, candidates, and customers. Requests for accommodations due to disability can be made at any stage of the application and employment process.

Please Note: Candidates aged 18 or older must complete a criminal background check, with details provided during the application process.