Underwriting Team Lead

HTM Insurance Company; Cobourg; On-site; CAD 72,000 - 108,000; Full time

Job summary

HTM Insurance Company in Ontario is seeking an experienced Personal Lines Underwriting Team Leader to oversee daily underwriting operations, mentor staff, and strengthen broker relationships.

The role requires a university degree or higher, CIP designation, 8–10 years of underwriting and prior management experience, with a focus on process improvement and customer service. This is a full-time, permanent position offering a competitive salary band.

Qualifications

• University degree, college diploma, or relevant post-secondary education in insurance or a related discipline.
• CIP designation required; FCIP designation or enrollment considered an asset.
• 8–10 years of progressive underwriting experience.
• Previous management or supervisory experience preferred.
• Strong knowledge of insurance underwriting and the mutual insurance industry.
• Proven leadership, coaching, and employee development abilities.
• Excellent communication, analytical, decision-making, and problem-solving skills.
• Strong organizational skills, attention to detail, and a commitment to customer service.
• Valid driver's license and access to a reliable vehicle.

Responsibilities

• Lead, coach, and develop the underwriting team, fostering a positive and high-performing work environment.
• Oversee daily underwriting operations, ensuring service standards, quality, and organizational objectives are met.
• Monitor underwriting performance through file audits, reporting, and workflow management.
• Provide underwriting guidance and support on risk assessment and complex accounts.
• Maintain underwriting policies, procedures, and the Underwriting Rating Manual.
• Build and maintain strong relationships with brokers and industry partners.
• Identify opportunities to improve service delivery, operational efficiency, and broker satisfaction.
• Support employee recruitment, onboarding, training, and professional development.
• Represent the organization at broker events, industry meetings, and conferences.

Skills

Leadership

Underwriting knowledge

Communication

Problem solving

Education

University degree / college diploma

CIP designation

FCIP designation (asset)

Job description

Personal Lines Underwriting Team Leader

Location: Ontario
Employment Type: Full-Time, Permanent
Reports To: Vice President, Underwriting
Annual Salary: $72,000 – $108,000

About the Opportunity

We are seeking an experienced and motivated insurance professional to lead our underwriting team. Reporting to the Vice President, Underwriting, the successful candidate will oversee daily departmental operations, provide leadership and mentorship to staff, strengthen broker relationships, and ensure consistent, high-quality underwriting service.

This is an excellent opportunity for an experienced underwriter who is passionate about developing people, improving processes, and contributing to organizational success.

Key Responsibilities

• Lead, coach, and develop the underwriting team, fostering a positive and high-performing work environment.
• Oversee daily underwriting operations, ensuring service standards, quality, and organizational objectives are met.
• Monitor underwriting performance through file audits, reporting, and workflow management.
• Provide underwriting guidance and support on risk assessment and complex accounts.
• Maintain underwriting policies, procedures, and the Underwriting Rating Manual.
• Build and maintain strong relationships with brokers and industry partners.
• Identify opportunities to improve service delivery, operational efficiency, and broker satisfaction.
• Support employee recruitment, onboarding, training, and professional development.
• Represent the organization at broker events, industry meetings, and conferences.

Qualifications and Experience

• University degree, college diploma, or relevant post-secondary education in insurance or a related discipline.
• CIP designation required; FCIP designation or enrollment considered an asset.
• 8–10 years of progressive underwriting experience.
• Previous management or supervisory experience preferred.
• Strong knowledge of insurance underwriting and the mutual insurance industry.
• Proven leadership, coaching, and employee development abilities.
• Excellent communication, analytical, decision-making, and problem-solving skills.
• Strong organizational skills, attention to detail, and a commitment to customer service.
• Valid driver's license and access to a reliable vehicle.

Compensation

The anticipated annual salary range is $72,000 – $108,000, based on qualifications, experience, and professional designations.

Accessibility and Inclusion

We are committed to an inclusive and accessible recruitment process. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (O. Reg. 191/11), accommodations are available throughout the recruitment and selection process.

Applicants requiring accommodation are encouraged to contact us.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Accessibility Reference:

Accessibility for Ontarians with Disabilities Act, 2005.