Underwriting Solutions Analyst

Heartland Mutual Insurance Company; Kitchener; Hybrid; CAD 68,000 - 102,000; Full time

Benefits offered by this job

Hybrid work model

Health and dental coverage

Pension plan

Incentive plan

Job summary

Heartland Mutual Insurance Company is seeking an experienced Business Systems Analyst/Underwriter to design underwriting and business development solutions within a Property & Casualty framework.

You will collaborate with Underwriting & Business Development teams to document improvements, define Guidewire requirements, and support testing while maintaining manuals and filings. A hybrid work model and Canada-wide scope offer flexibility and growth opportunities.

Qualifications

• Minimum 5 years in Property & Casualty insurance in a business systems analyst or underwriting-related role.
• GuideWire Policy Center Certification is an asset.
• Proven ability to create and deliver insurance solutions, especially underwriting rules and workflow.

Responsibilities

• Design underwriting and business development solutions and requirements to deliver tangible value.
• Collaborate with Underwriting & Business Development to document business and system improvements, including rules and workflow.
• Provide business specifications for actuarial rate reviews.
• Create IT requirements for Guidewire Policy Center suite and integrations, with clarification on business intent.
• Support testing (EBT, UAT, production) for Guidewire changes and provide test coverage.
• Coach underwriting and business development on system functionality and business intent; create resources/manuals.
• Prioritize defects and changes, assess business impact and scheduling implications.
• Maintain underwriting manuals and rating guides; complete non-rating filings with provincial regulators.
• Identify and report on incorrectly rated policies and industry trends; monitor new business and adjust risk appetite via rules.

Skills

Stakeholder management

Communication

Critical thinking

Negotiation

Tools

Guidewire Policy Center

Job description

What you will do...

• Using knowledge of the Property & Casualty Insurance, products, rating, risk appetite, underwriting and broker/underwriting workflow, be responsible for designing underwriting and business development solutions and business requirements to deliver tangible value.
• In collaboration with Underwriting & Business Development units, drive the identification and documentation of business and system improvements, including underwriting rules, straight-through processing, Guidewire quality/efficiency improvements, Guidewire workflow optimization, and more.
• Provide business specifications for actuarial rate reviews.
• Work with IT in the creation of requirements for business and system improvements relating to Guidewire Policy Center suite plus integrations, as well as providing support/clarification on business-intent to system changes.
• In collaboration with IT, provide test-case coverage and user-acceptance on Guidewire Policy Center suite of changes.
• In collaboration with IT, support and conduct EBT, UAT, production testing as requested.
• Communicate and coach Underwriting & Business Development units on system functionality and business intent. Provide and create resources/manuals where appropriate. Communicate and understand current issues and provide/document valid workarounds.
• Support the prioritization of defects and changes. Proactively understand the business impacts of the changes to assist with scheduling.
• Maintain a log of future improvements.
• Clearly communicate business value and outline the expected benefits of implementing recommended solutions and validate that those benefits were realized.
• Maintain Heartland’s rating and underwriting manuals.
• Complete non-rating filings with the provincial regulatory boards.
• Identify, review and report on incorrectly rated policies in our book of business.
• Identify and report on competitive and industry trends.
• Monitor incoming new business and propose actions to align to risk-appetite including adjustments to Underwriting Rules.

What you will bring...

• Minimum of 5 years working in the Property & Casualty Insurance Industry in either a Business Systems Analyst, underwriting or underwriting-related role.
• GuideWire Policy Center Certification is an asset.
• Proven ability to create and deliver insurance solutions; specifically with Underwriting rules, rating, and/or activities/workflows.
• Critical thinking skills to recognize assumptions, investigate issues, evaluate arguments, draw conclusions, and proactively propose solutions.
• Strong communication and negotiation skills.
• Excellent stakeholder management skills.

The salary range for this role is $68,000 - $102,000. The salary for the successful candidate will be determined by various factors including but not limited to an individual’s relevant experience, knowledge, skills, along with internal equity, and market considerations.

What we offer...

In return, we'll give you countless opportunities to learn and grow. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company's success through our incentive plan. And with our hybrid work model, you get the best of both worlds - the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.