Underwriter, IRCA

Starr Underwriting; Edmonton; On-site; CAD 50,000 - 93,000; Full time

Job summary

A leading insurance company seeks an IRCA Underwriter to manage underwriting processes for commercial auto insurance. The role requires risk assessment and strong broker relationship management, as well as service-oriented and communication skills. Candidates should be adept in using underwriting systems and tools, with a goal-oriented mindset.

Qualifications

• Service-oriented with positive, helpful attitude.
• Excellent communication and problem-solving skills.
• Ability to handle difficult conversations with empathy.

Responsibilities

• Assesses risks and accepts, declines, or amends broker referrals.
• Manages Broker relationships and communicates risk acceptances.
• Documents interactions thoroughly in the policy case management system.

Skills

Communication

Problem Solving

Service-oriented

Empathy

Tools

Guidewire system

Job description

The IRCA Underwriter contributes to the profitable growth of the Commercial Insurance business by executing Underwriting processes and services that meet or exceed Brokers' needs and expectations for Individually Rated Commercial Auto (IRCA). Reporting to the Team Leader, IRCA, they are accountable for the selection and proper rating of IRCA Commercial Auto Insurance transaction types (e.g., applications, endorsements, renewals, cancellations, voids, reinstatements, etc.). They are also responsible for evaluating and approving risks related to Commercial Auto IRCA Insurance policies.

Within established underwriting rules and service levels, the incumbents escalate market intelligence and work with their Team Leader and peers to drive strong performance against service level agreements, individual sales performance targets, productivity levels, profitability targets, and key performance indicators (KPIs).

What to expect

Underwriting

• Assesses risks and accepts, declines, or amends broker referrals for new business submissions, policy endorsements, renewals, etc.
• Leverages tools, resources, and reports to evaluate risks and make effective underwriting decisions
• Applies underwriting judgment and relies on the guidance of senior staff and their Team Leader to process risks in accordance with corporate policies, underwriting guidelines, standard operating procedures, and segmentation strategies
• Builds understanding of rating structures, coverage forms, terms, conditions, and wordings; applies these with guidance in accordance with guidelines and procedures
• Knows when to leverage underwriting technicians and when to escalate transactions/issues to senior stakeholders

Customer Experience

• Focuses on relationship building with a strong sales orientation
• Provides exceptional service to Brokers and seeks to add value in every interaction
• Manages Broker relationships related to IRCA Commercial Auto Insurance and acts as a point of contact for inquiries
• Routes/escalates inquiries to appropriate internal contacts for prompt resolution
• Communicates risk acceptances, terms, declines, and follow-ups to Brokers to meet hit ratios
• Addresses service issues and data quality concerns proactively and escalates when necessary
• Documents interactions thoroughly in the relevant system

System Expertise

• Manages transactions within the policy case management system effectively
• Understands and utilizes system functionalities
• Follows procedures for document management within SharePoint
• Uses SharePoint to access up-to-date materials and tools
• Identifies system gaps and contributes to continuous improvement efforts

Escalation Initiation

• Documents and refers inquiries requiring escalation to the appropriate team
• Escalates inquiries to key contacts as needed (e.g., Service Escalations, PPU Escalations, Billing & Payment Escalations, BSS / Tech Support)

Accessing Third Party Data

• Orders and analyzes reports and data to assess risks and inform decisions

What you bring

• Service-oriented with a positive, helpful attitude
• Excellent communication, motivation, and problem-solving skills
• Attentive listening and customer needs anticipation
• Ability to handle difficult conversations with empathy and professionalism
• Knowledge of Guidewire system
• Goal-oriented, persuasive, and tenacious
• Ability to work under pressure and handle surprises
• Accountability in providing resolutions

Salary range is $50,200 - $92,500