Senior Mortgage Underwriter

Trevor Frances Recruitment; Ottawa; Remote; CAD 70,000 - 95,000; Full time

Job summary

Trevor Frances Recruitment is seeking a Senior Mortgage Underwriter for an award-winning Canadian lender focused on customer satisfaction. This role involves reviewing and processing mortgage applications, ensuring compliance with guidelines, and delivering excellent customer service in a high-volume environment. The position offers competitive pay, professional development opportunities, and a collaborative team atmosphere.

Benefits

Competitive base salary

Discretionary incentive pay

Paid time off and holidays

Immediate benefits package

Training and development opportunities

Qualifications

• Previous experience in single family residential mortgage underwriting.
• Strong knowledge of mortgage insurer programs and guidelines.
• Proven ability to operate in a high-volume environment.

Responsibilities

• Review, process, and approve mortgage applications maintaining adherence to guidelines.
• Deliver exceptional customer service during all interactions.
• Assist fulfillment teams and resolve escalated credit issues.

Skills

Attention to Detail

Customer Service

Decision Making

Relationship Building

Education

Post Secondary Education

Job description

Trevor Frances Recruitment is seeking a dynamic individual to join an award winning Canadian residential mortgage lender obsessed with customer satisfaction. They are focused on providing brokers with the best experience when it comes to funding their prime mortgage files. A focus on relationship building, best in market tech, and an all-star team to take the file from start to finish and beyond. They have partnered with all 3 mortgage insurers, and will be offering insured, insurable, and uninsurable products.

Purpose of Role :

The Senior Mortgage Underwriter is the primary point of contact for all originator interaction. Further, they are responsible for the review, processing and approval of mortgage applications, ensuring strict adherence to their residential mortgage underwriting policy, procedures, and applicable guidelines.

Responsibilities :

Deliver an exceptional customer service experience in every interaction

Investigate, evaluate, negotiate, and approve or decline applications based on authorized lending limits and within their Underwriting guidelines and current legislation

Assist other Underwriters and Fulfillment with questions or concerns

Build, maintain and enhance customer service levels. Verify and validate customer eligibility and material risk documentation for accuracy while mitigating any concerns surrounding suspected misrepresentation

Gather any necessary information required to coordinate and analyze credit applications and ensure consistent, objective, and sound credit decisions in a high-volume environment

Analyze and submit recommendations regarding credit applications which exceed their authorized limit

Analyze and submit (where applicable) applications requiring Mortgage Insurer approval, in compliance with guidelines

Verify data and information on mortgage applications and credit bureaus to ensure accuracy

Ensure the attainment of service standards for processing applications in accordance with company policies and procedures

Resolve any escalated credit issues, reply to internal and external client queries, and communicate credit decisions

Keeps up to date on applicable legislation, as well as on the company’s policies, programs, procedures, and mortgage insurer policies

Ensure awareness and compliance with all aspects of the QA program

Continuously learn, adapt, engage, and grow in your role and as an integral part of the organization

Regulatory :

Complete all mandatory training, specifically :

Regulatory

Privacy

Compliance and risk management

AML / ATF

Quality Assurance

Act at all times in accordance with Strive’s risk appetite as defined by the RMUP

Confidentiality :

Maintain employee, customer and partner confidentiality

Post Secondary is an asset

Must have previous single family residential mortgage underwriting experience

Previous experience developing and maintaining positive broker relationships

Detailed working knowledge of principles of residential mortgage underwriting and risk management, as well as real estate markets nationally

Demonstrated ability to flourish in a high-volume environment

An ability to quickly assess and make accurate decisions

Commitment to grow as an individual by constantly learning and staying on top of industry changes

Strong working knowledge of all 3 Mortgage Insurer programs and guidelines

Positive attitude and commitment to drive company growth with exceptional customer service, strong team collaboration and sound credit decisioning

Employment Type :

Full time with regular working hours - currently remote

What is offered :

They offer competitive pay and perks, that include, but are not limited to :

Competitive base salary and discretionary incentive pay

Vacation, Paid time off, and holidays

Competitive benefits package that starts immediately

A fun and welcoming learning environment to help you grow

Working 1-1 with senior management and industry leaders

Training and development catered to your career development needs

Trevor Frances is a specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer permanent job opportunities in many different industries.

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Mortgage Underwriter • Ottawa, Ontario, CA