Underwriter, IRCA

Starr Underwriting; Calgary; On-site; CAD 50,000 - 93,000; Full time

Job summary

A leading company in Commercial Insurance is seeking an IRCA Underwriter to contribute to their growth in the Calgary area. This role involves assessing risks, managing broker relationships, and delivering exceptional customer service. Ideal candidates will possess strong communication and problem-solving skills, alongside expertise in underwriting and service orientation, ensuring both profitability and customer satisfaction.

Qualifications

• Service-oriented with a positive, helpful attitude.
• Ability to handle difficult conversations with empathy, patience, and professionalism.

Responsibilities

• Assesses risks and accepts or declines broker referrals.
• Manages broker relationships related to IRCA Commercial Auto Insurance.
• Documents broker interactions for future reference.

Skills

Excellent communication

Problem-solving

Goal-oriented

Service-oriented

Tools

Guidewire software

Job description

The IRCA Underwriter contributes to the profitable growth of the Commercial Insurance business by executing Underwriting processes and services that meet or exceed Brokers' needs and expectations for Individually Rated Commercial Auto (IRCA). Reporting to the Team Leader, IRCA, they are accountable for the selection and proper rating of IRCA Commercial Auto Insurance transaction types (e.g., applications, endorsements, renewals, cancellations, voids, reinstatements, etc.). They are also responsible for evaluating and approving risks related to Commercial Auto IRCA Insurance policies.

Within established underwriting rules and service levels, the incumbents escalate market intelligence and work with their Team Leader and peers to drive strong performance against service level agreements, individual sales performance targets, productivity levels, profitability targets, and key performance indicators (KPIs).

What to expect

Underwriting

• Assesses risks and accepts, declines, or amends broker referrals for new business submissions, policy endorsements, renewals, etc.
• Leverages tools, resources, and reports to evaluate risks and make effective underwriting decisions.
• Applies underwriting judgment and relies on guidance from senior staff and their Team Leader to process risks effectively, following Economical's policies, guidelines, procedures, and segmentation strategies.
• Builds understanding of rating structures, coverage forms, terms, conditions, and wordings; applies these with guidance.
• Knows when to leverage underwriting technicians and when to escalate transactions/issues to senior stakeholders.

Customer Experience

• Focuses on relationship building with a strong sales orientation.
• Provides exceptional service to brokers, adding value in all interactions.
• Manages broker relationships related to IRCA Commercial Auto Insurance and acts as a contact point for inquiries.
• Routes or escalates inquiries within Economical for prompt resolution, as appropriate.
• Contacts brokers for additional information, communicates risk acceptances, terms, declines, and follow-ups to achieve target hit ratios.
• Addresses service issues and data quality concerns proactively, escalating when necessary.
• Documents each broker interaction in the system for future reference.

System Expertise

• Manages transactions within the policy management system, utilizing functionalities for routing and documentation.
• Deep understanding of policy systems and their functionalities.
• Follows procedures for document management in SharePoint and uses it to access materials and tools.
• Identifies and escalates system performance gaps and contributes to continuous improvement efforts.

Escalation Initiation

• Documents and refers inquiries requiring escalation to the appropriate team.
• Escalates inquiries to key contacts (e.g., Service Escalations, PPU Escalations, Billing & Payment, BSS/Tech Support) as needed.

Accessing Third Party Data

• Orders and analyzes inspection reports, financial reports, analytics, and other underwriting information to assess risks and make decisions.

What you bring

• Service-oriented with a positive, helpful attitude.
• Excellent communication, motivation, and problem-solving skills.
• Attentive listening skills to anticipate customer needs.
• Ability to handle difficult conversations with empathy, patience, and professionalism.
• Knowledge of Guidewire software.
• Goal-oriented, persuasive, persistent.
• Ability to handle surprises and communicate effectively under pressure.
• Accountability in providing resolutions.

Salary range is $50,200 - $92,500.