UC Systems Engineer – Cloud & On-Prem

Toronto Police Service; Toronto; On-site; CAD 75,000 - 110,000; Full time

Job summary

The Toronto Police Service is seeking an Intermediate Technical Analyst, Unified Communications to maintain and advance its Cisco UC environment, including Webex Calling and Contact Center.

Responsibilities include designing, deploying, and supporting cloud and on-prem UC services, troubleshooting complex issues, and mentoring junior staff in ITS. Strong collaboration with vendors and internal teams is essential.

Qualifications

• A University or College Degree/Diploma in Computer Science, Information Technology or a related field, or an equivalent combination of education, training and experience.
• Minimum 4 years of progressively responsible experience supporting enterprise telephony and Unified Communications environments.
• Experience designing, deploying or supporting Cisco UC infrastructure, including CUCM, Unity Connection, UCCX and Expressway.
• Experience configuring and troubleshooting SIP trunking, PSTN connectivity, PRI and Cisco voice gateways.
• Experience supporting Windows Server, Linux or a similar complex enterprise environment, including networking and security troubleshooting.
• Experience with Cisco Webex Calling and Webex Control Hub, including migration from CUCM to Webex Calling, would be an asset.
• Experience with Webex Contact Center, E911/RedSky or NG911 technologies would be an asset.
• CCNP Collaboration certification or
• Strong knowledge of Cisco UC technologies, including CUCM, Unity Connection, UCCX and Expressway.
• Strong understanding of SIP, RTP, PSTN connectivity, voice gateways, dial plans and enterprise call routing.
• Strong analytical and troubleshooting skills across voice, networking, security and server technologies.
• Knowledge of Cisco Webex Calling, Webex Control Hub, Webex Contact Center and cloud-based telephony architecture would be an asset.
• Knowledge of E911, NG911, emergency location services and related public-safety communications standards would be an asset.
• Knowledge of related platforms such as RedSky, ThousandEyes, Kurmi, Imagicle, NICE, Theta Lake or Microsoft Teams would be an asset.
• Strong oral and written communication skills and be able to work effectively with technical teams, business partners and vendors.
• Must have, or be willing and eligible to obtain, a Class G driver s licence and a Toronto Police Service Blue Card .
• Must be willing to participate in an after-hours technical support on-call rotation.

Responsibilities

• Designs, implements, maintains and supports cloud, hybrid and on-premises Unified Communications solutions.
• Administers and supports Cisco Webex Calling, Webex Control Hub and Webex Contact Center, including users, devices, locations, queues, routing and calling services.
• Supports existing Cisco UC platforms including CUCM, Unity Connection, UCCX and Expressway, and participates in migrations to cloud-based services.
• Configures and troubleshoots SIP trunks, PSTN connectivity, Cisco CUBE/Local Gateway, voice gateways, dial plans, call routing and survivability solutions.
• Supports E911/emergency calling solutions such as RedSky, as well as other public-safety and telephony-related technologies.
• Troubleshoots complex voice, signaling, media, registration, connectivity and call-quality issues across UC environments.
• Tests and evaluates new UC technologies, software releases, hardware and cloud services and develops technical and operational documentation.
• Coordinates vendors, participates in projects as a technical subject matter expert and provides guidance and training to Junior Technical Analysts and other ITS members.
• Performs other typical duties inherent to the position.

Skills

Cisco UC

Webex Calling

SIP

Troubleshooting

Voice networks

Education

CS/IT degree

Tools

CUCM

Unity Connection

UCCX

Expressway

Job description

The Toronto Police Service is seeking an Intermediate Technical Analyst, Unified Communications to maintain and advance its Cisco UC environment, including Webex Calling and Contact Center.

Responsibilities include designing, deploying, and supporting cloud and on-prem UC services, troubleshooting complex issues, and mentoring junior staff in ITS. Strong collaboration with vendors and internal teams is essential.