TSG Specialist I

Ups Job; Burlington; On-site; CAD 26,000 - 37,000; Full time

Job summary

UPS is seeking a deployment and support professional in Burlington, Ontario to install, deploy, and upgrade UPS approved software, hardware, and infrastructure. The role requires travel to various sites and collaboration with internal teams to ensure standard IT practices and high-level customer service.

Responsibilities include performing integrations and installations, managing service requests, and providing technical guidance.

Qualifications

• Bachelor’s Degree or equivalent and relevant certifications are preferred.
• Strong communication skills for customer interaction and teamwork.
• Willingness to travel to other sites within the work area and to the U.S. may be required.

Responsibilities

• External customer support: Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfils Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts Technical Disaster Recovery Procedures
• Addresses Customer Requests

Skills

Strong communication skills

Willingness to travel

Education

Bachelor’s Degree

Tools

A+

Microsoft Certified Solutions Associate

CCENT Cisco Network Certification

Job description

This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.* **Job Type:** Full-Time Permanent* **Work Location:** 4156 MAINWAY BURLINGTON, ON L7L 0A7 Canada* **Pay Rate:** $22.82/h* **Shift/Hours:**Monday- Friday 5:00 PM- 1:30 AM EST (flexibility required based on business need.)* Weekend work possible**RESPONSIBILITIES**• External customer support: Performs Integrations and Installations • Assists with Facility Technology Management • Fulfills Service Requests • Interfaces with Customers, Teams, and Associates • Conducts TSG Technical Disaster Recovery Procedures • Addresses Customer Requests**REQUIREMENTS*** Valid driver’s license.* Working car in good condition.* Willingness and able to travel to other sites on work area* Technical experience, specifically familiarity with hardware.* Ability to work independently with minimal supervision.* Strong communication skills for customer interaction.* Preferred:* Willingness and able to travel to the U.S.**QUALIFICATIONS** Preferences: • Bachelor’s Degree • A+, Microsoft Certified Solutions Associate • CCENT Cisco Network Certification**Art der Anstellung:**Unbefristet