Trust Officer

RBC - Royal Bank; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

RBC Royal Trust seeks a Trust Officer to enhance client experiences by managing estate and trust solutions. The role involves developing long-term client relationships and mentoring team members, requiring 2-4 years of experience and completion of the Canadian Securities Course. Join a dynamic team dedicated to client success and community impact.

Benefits

Comprehensive Total Rewards Program including bonuses and flexible benefits

Opportunities for professional development

Dynamic and collaborative work environment

Qualifications

• 2 to 4 years of related experience.
• Possess or working towards STEP Certification / Designation is a plus.

Responsibilities

• Handle estate, trust, and protection mandate accounts.
• Develop proactive client contact strategies.
• Ensure efficient client problem resolution.

Skills

Client relationship management

Problem resolution

Coaching and mentoring

Education

Completion of the Canadian Securities Course (CSC)

Job description

As a Trust Officer, you will create an exceptional client experience by providing superior service and a complete range of estate and trust solutions that meet client needs. You will achieve business results in partnership with the team by identifying, growing, and retaining a long-term profitable high net worth (HNW) portfolio of clients. By leveraging cross-selling opportunities, you will manage and develop strong relationships with existing and prospective clients and centres of influence.

By joining RBC Royal Trust, you will have direct impact on improving the lives of clients by helping settle their estates, protecting their legacies, and improving the communities in which they live. We are a team committed to helping clients achieve peace of mind now and for the future.

Although there may not be immediate openings for this role today, we are always looking for the best and brightest talent and welcome the opportunity to speak to interested candidates.

What will you do?

• Handle estate, trust, and protection mandate accounts
• Create an exceptional client experience by providing superior service and comprehensive fiduciary solutions that meet the needs and goals of clients
• Develop proactive client contact strategies to ensure the broadening of the client relationship to the next generation and with RBC Wealth Management
• Ensure client strategic objectives are known and reviewed, and a documented client action plan is set up customized to the client's unique situation
• Identify any referral opportunities to appropriate professionals across the RBC network
• Ensure the process for obtaining new business is efficient and seamless for the client and their professional advisors
• Demonstrate a commitment to taking ownership and accountability for efficient client problem resolution
• Responsible for overall client relationship management and acting as the representative of the client portfolio
• Assist and mentor team members in achieving their potential through effective coaching, mentoring, communication, and training and development activities

What do you need to succeed?

Must-have

• 2 to 4 years of related experience
• Completion of the Canadian Securities Course (CSC)

Nice-to-have

• Possess or working towards STEP Certification / Designation
• Previous experience or general knowledge of estate and trust related administration

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities