Trucking Operations Director

Total Logistics; Vaudreuil-Dorion; On-site; CAD 75,000 - 100,000; Full time

Job summary

Total Logistics is seeking a Director of Trucking Operations at their Vaudreuil terminal. This hands-on leadership role includes overseeing operations, optimizing dispatch performance, and managing driver satisfaction, with opportunities for career advancement to a VP position. The ideal candidate will have 7-10 years of relevant experience and must be bilingual in French and English.

Benefits

Competitive salary depending on experience.

Clear path to promotion to VP position.

Collaborative work environment.

Opportunity to make a lasting impact.

Qualifications

• Minimum 7–10 years of experience in trucking operations.
• Strong command of dispatch, planning, and freight systems.
• Bilingualism in French and English is required.

Responsibilities

• Oversee all trucking operations and staff at the terminal.
• Drive performance across dispatch, fleet utilization, and driver support.
• Respond to key customer inquiries and ensure delivery commitments.

Skills

Leadership

Communication

Problem Solving

Decision-Making

Team Development

Tools

TruckMate

Freight Logix

Skybitz

Satellite

Job description

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Direct message the job poster from Total Logistics

Total Logistics is proud to be recognized as one of Canada’s Top 100 Largest For-Hire Carriers.

We deliver transportation solutions that are reliable, efficient, and customer-focused. As part of our continued growth, we’re seeking a Director of Trucking Operations to lead day-to-day activities at our Vaudreuil terminal, optimize dispatch performance, and support strategic initiatives.

This is a hands-on, high-impact leadership role with a clear pathway to a Vice President position, based on performance and alignment with our company culture.

Your Role & Responsibilities:

Leadership & Operations Management

• Report to the VP Senior Operations and oversee all trucking operations and staff at the terminal.
• Drive performance across dispatch, fleet utilization, driver support, and freight movement.
• Ensure optimal use of Freight Logix, Skybitz, Satellite, and TruckMate systems; recommend system improvements.
• Manage daily execution while supporting long-term planning and continuous improvement.

Dispatch & Load Optimization

• Provide direction to dispatchers, ensuring efficient scheduling, P&D operations, and timely load planning.
• Step in to replace dispatchers during vacations or sick days while maintaining your core responsibilities.
• Minimize empty miles and maximize load factors, particularly on LTLs.
• Work with dispatch and planning to resolve customer delivery issues and adapt to last-minute plan changes.
• Support city dispatch by verifying trip sheets, checking for time theft, and addressing any irregularities.

Driver & Fleet Oversight

• Oversee driver performance, availability, retention, and satisfaction.
• Manage operational issues such as waiting time, HOS, progressive discipline (in coordination with HR).
• Approve and verify T-checks, waiting times, and credit card expenses with appropriate documentation.
• Collaborate with Fleet and Safety teams to ensure compliance and safety standards are met.

Customer Service & Strategic Support

• Respond to key customer inquiries and ensure delivery commitments are met.
• Ensure accessorial charges are identified and documented for billing.
• Provide input on customer tenders and submit timely rates when requested.
• Address and track demurrage issues to avoid delayed billing or missed recovery.

Reporting, Cost Control & Compliance

• Analyze operational reports and take corrective action where necessary.
• Support profitability by reviewing P&L statements with Senior VP Operations and correcting inefficiencies.
• Participate in daily operations meetings and bring forward solutions to recurring issues.
• Ensure daily dock/yard checks and reefer temp logs are completed accurately.
• Review and approve invoices, waiting time entries, trailer washes, and department purchases.
• Help monitor and verify AirTags for asset tracking and location accuracy.

Team Development & Project Support

• Interview, hire, train, and mentor new dispatch and operations staff.
• Set clear expectations and assign new tasks based on department needs.
• Assist in TruckMate training follow-ups and participate in documentation of operational processes.
• Provide operational support to the Senior VP Operations for special initiatives or projects.

Your Profile

• Minimum 7–10 years of experience in trucking operations, including dispatch and team leadership.
• Strong command of dispatch, planning, freight systems, and driver management.
• Experience with TruckMate or similar TMS systems is a strong asset.
• Excellent communication, decision-making, and team development skills.
• Calm under pressure and able to take initiative to resolve complex problems.
• Bilingualism (French and English) required.

What We Offer

• Competitive salary depending on experience.
• Clear path to promotion: this role is part of a structured succession plan toward a VP position, with a performance review at 6–12 months based on defined KPIs (Key Performance Indicators).
• A collaborative work environment where leadership is expected, supported, and rewarded.
• Opportunity to make a lasting impact within one of Canada’s largest transportation providers.

Ready to take the wheel and accelerate your career? Apply now and drive your future with Total Logistics!

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

• Industries

  Truck Transportation

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