Treatment Supervisor - Full Time

Accorhotel; Vancouver; On-site; CAD 45,000 - 51,000; Full time

Benefits offered by this job

Complimentary meals

Discount program

Transit pass reimbursement

Benefits package

Pension plan

Hotel stay with breakfast

Job summary

Fairmont Pacific Rim in Vancouver is seeking an experienced Spa Supervisor to lead and develop our team of aesthetic and therapeutic professionals. You will perform high-end treatments, uphold luxury standards, and drive recruitment, onboarding, and ongoing training.

A passion for guest experience and hands-on leadership will help you excel in a fast-paced, upscale environment. The role requires 3+ years in aesthetics or spa therapy with supervisory experience, strong communication skills, and

Qualifications

• Minimum of 3 years experience as an Aesthetician or Massage Therapist or Body Technician in a spa
• Supervisory experience in a spa environment (2+ years preferred)
• Strong guest-service focus with attention to detail and quality

Responsibilities

• Perform treatments adhering to Fairmont Spa standards and protocols.
• Model luxury 5-star service to treatment providers.
• Assist in recruitment, development, and training of providers.
• Ensure guest satisfaction by prioritizing safety and service in the spa.
• Lead trainer team with effective training plans for providers.
• Develop and implement treatment protocols and evaluate service quality.
• Schedule colleagues to maximize therapist utilization and maintain peak facilities.

Skills

Spa supervision

Aesthetician

Massage therapy

Body technician

Leadership

Communication

Time management

Training & development

MS Office

Tools

MS Word

MS Excel

PowerPoint

Job description

Why work for Fairmont Pacific Rim?

Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada's most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification

• A competitive rate of $34.35 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Grow your career within a Forbes Five-Star Spa, recognized for excellence in service, wellness innovation, and guest experience.

What you will be doing:

• Perform treatments adhering to all Fairmont Spa standards and protocols as required.
• Consistently model professional engaging, luxury 5 star service to treatment providers.
• Assist in recruitment, development and training of all providers.
• Ensure Guest satisfaction at all times by ensuring that safety and service is always the spa's first priority.
• Take a leading role in resolving any and all guest concerns by role modeling professional service delivery.
• Lead the trainer team with effective and efficient training plans for treatment providers.
• Assist in the development and implementation of treatment protocols.
• Ensure service excellence through treatment evaluations and follow-up.
• Assist with effective scheduling of colleagues to maximize therapist utilization.
• Assist with effective management of facilities to maximize treatment room occupancy.
• Ensure the spa facilities and treatment rooms are in peak condition at all times (maintenance and cleanliness). Conduct daily treatment room audits.
• Ensure effective and timely communication among all spa departments and throughout the Hotel through weekly/monthly departmental communication meetings.
• Conduct development and performance management discussions as required in a timely manner.
• Review daily productivity and approve payroll.
• Ensure inventory management of professional supplies/equipment which includes: monthly count, ordering, receiving, par levels and dispensing controls.
• Ensure adherence of standard operating procedures for all providers.
• Offer support and supervision for all spa departments as required.
• Create a visual presence within department for all spa staff via regular facility walk-throughs.
• Role model and ensure adherence to all safety procedures and practices for spa colleagues.
• Carry out any other duties and responsibilities as assigned.

Your experience and skills include:

• Minimum of 3 years experience as an Aesthetician and/or Massage Therapist and/or Body Technician
• Supervisory experience in a spa environment (minimum of 2 years preferred)
• A genuine passion for delivering exceptional guest experiences, with strong attention to detail and quality
• Proven ability to lead, coach, and motivate a team of spa professionals, fostering collaboration and accountability
• Strong interpersonal and communication skills, both written and verbal
• Demonstrated success in professionally addressing and resolving complex or sensitive guest and team matters
• Highly organized, results-oriented, and able to adapt in a fast-paced, evolving environment
• Energetic and flexible, with the ability to prioritize and manage multiple tasks simultaneously
• Strong time management, training, and development skills
• Computer proficiency, including Microsoft Word, Excel, and PowerPoint

Your team and working environment:

You’ll be part of a passionate, skilled, and wellness-focused team dedicated to creating meaningful, restorative experiences. The environment is serene yet dynamic, encouraging collaboration, continuous learning, and a shared commitment to helping guests feel renewed, energized, and cared for.

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you a