Spa Experience Coordinator Restricted (Part-time)

Fairmont Hotels & Resorts; Victoria; On-site; CAD 68,398,000 - 78,256,000; Full time

Benefits offered by this job

Discounted rates

Friends & Family discounts

Dining discounts

Complimentary meal

Uniform laundering

Employee benefits

Pension plan

Leadership mentoring

Job summary

Fairmont Empress in Victoria, BC, is hiring an Experience Coordinator to manage the reception area, greet guests, answer calls, and schedule treatments. You will be the first impression, ensuring a warm, professional experience in a luxury spa and hospitality setting.

Qualified candidates have at least 2 years in spa or hospitality, a hospitality diploma, and strong MS Office skills. The role offers an hourly rate of CAD 23.87–27.28 and comprehensive benefits.

Qualifications

• Minimum of 2 years experience in spa industry or hospitality.
• Diploma or Degree in hospitality or related field an asset.
• Proficient in Microsoft Office (Word, Excel).
• Excellent written and spoken communication skills.

Responsibilities

• Handle Guests in a professional, courteous manner and serve as the facility's first impression to Guests and members.
• The Experience Coordinator is responsible for the overall operation of the reception area, telephones
• Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance
• Greet members and Guests in a friendly and efficient manner
• Escort Guest as required
• Knowledgeable about all aspects of treatments and the facility
• Knowledgeable in a spa therapy
• Provide information and literature about facility in person and via telephone
• Control entry into all areas of facility by restricting all unauthorized individuals
• Collect moneys or other suitable payment from clients for all services rendered
• Operate point of sale system
• Treatment bookings/scheduling
• Other duties as assigned

Skills

Spa industry experience

Hospitality experience

Computer literacy

Excellent communication

Education

Diploma in Hospitality or related field

Tools

Microsoft Office

Word

Excel

Job description

Company Description

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2026 and 2026 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property’s prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

Job Description

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through Greenshield
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Hourly rate of $23.87 to 27.28

What You Will Be Doing

• Handle all Guests in a professional, courteous manner and serve as the facility's first impression to Guests and members
• The Experience Coordinator is responsible for the overall operation of the reception area, telephones
• Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance
• Greet members and Guests in a friendly and efficient manner
• Escort Guest as required
• Knowledgeable about all aspects of treatments and the facility
• Knowledgeable in a spa therapy
• Provide information and literature about facility in person and via telephone
• Control entry into all areas of facility by restricting all unauthorized individuals
• Collect moneys or other suitable payment from clients for all services rendered
• Operate point of sale system
• Treatment bookings/scheduling
• Other duties as assigned

Qualifications

Your experience and skills include:

• Minimum of 2 years experience in spa industry or hospitality
• Diploma or Degree in hospitality or related field an asset
• Computer literacy in Microsoft Office, Word, Excel
• Excellent communication skills, both written and spoken

Additional Information

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout an 8 hour shift
• Frequent lifting, carrying, pushing or pulling up to 50 lbs
• Frequent raising arms above shoulder height while lifting 20 lbs
• Frequent kneeling, twisting, stooping, reaching
• Ascending or descending ladders, stairs and ramps
• Performing cleaning duties while on ladders or other elevated platforms
• Ability to work in a hot and humid environment
• No allergies or sensitivities to cleaning chemicals or equipment

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment:

Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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