Treatment Coordinator

Canadianorthodonticpartners; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in orthodontics is seeking a dedicated Treatment Coordinator to enhance patient care and service. This full-time role offers the chance to welcome patients, assist in their treatment journey, and work collaboratively with a passionate team. With a focus on patient well-being, you'll play a vital role in ensuring a positive experience. Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth. If you have a knack for communication and a desire to make a difference in people's lives, this opportunity is perfect for you.

Benefits

Comprehensive Medical Coverage

Dental Benefits

Vision Coverage

Educational Reimbursement

Guaranteed Shift Hours

Quarterly Bonus

Qualifications

• 1+ year of front office dental experience is preferred.
• Experience as a Treatment Coordinator is an asset.

Responsibilities

• Welcome new patients and facilitate necessary radiographs.
• Assist in examinations and summarize patient info for the doctor.

Skills

Interpersonal Skills

Communication Skills

Microsoft Office Suite

Knowledge of Dental Treatment Plans

Education

Certified Level 2 Dental Assistant

Front Office Dental Experience

Tools

Microsoft Office Suite

Job description

docbraces Calgary has an exciting new full-time contract opportunity! We are looking for a talented Treatment Coordinator to join our Calgary, AB team. Canadian Orthodontic Partners provides support services to docbraces Calgary and our national network of community-based clinics, delivering personalized orthodontic treatment. We focus on providing an enhanced level of patient care and service, prioritizing patient well-being. Join a team that values collaboration, learning, and excellence in orthodontics, building self-esteem one beautiful smile at a time.

What We Offer:

• Competitive hourly wage + quarterly bonus
• Comprehensive benefits including medical, dental, vision, and orthodontic coverage for employees and families
• Educational reimbursement program
• Guaranteed shift hours and eligibility for all statutory holidays

Key Responsibilities:

1. Welcome new patients warmly and enthusiastically
2. Take and facilitate necessary radiographs and photos for consultations and observation patients
3. Review health history with patients and guardians
4. Record trauma history, pre-medication needs, and relevant info; research medications and note any contraindications
5. Identify patient and parent concerns and treatment goals
6. Summarize patient info for the doctor, including age, reason for visit, health history, and chief complaints
7. Introduce the orthodontist to the family
8. Assist in examinations and data collection
9. Record data accurately and efficiently
10. Take notes on patient-doctor conversations
11. Generate correspondence for initial and recall appointments
12. Review treatment plans with patients in the absence of the orthodontist
13. Show treatment appliances and explain upcoming appointments
14. Use visual aids (videos, pictures) to illustrate treatment plans
15. Review financial details and assist with payment options
16. Complete contracts and informed consent forms
17. Schedule records and start appointments
18. Review insurance details and assist with forms
19. Address final questions and escort patients out
20. Encourage referrals and promote office marketing
21. Complete pending and confirmation calls during downtime
22. Monitor recall programs
23. Act as a liaison between the doctor and patients or other dental professionals
24. Complete monthly analytics
25. Maintain a positive attitude and work cohesively with team members
26. Perform additional tasks as delegated by the Orthodontist or leadership

Requirements:

• At least 1 year of front office dental experience (asset)
• Experience as a Treatment Coordinator (asset)
• Proficiency in Microsoft Office Suite and ability to learn new programs
• Knowledge of dental treatment plans and insurance procedures (preferred)
• Certified Level 2 Dental Assistant (asset)
• Clinical background (asset)
• Understanding of oral treatment plans and patient education skills
• Excellent interpersonal and communication skills, both written and verbal, to make patients comfortable