Travel Assistance & Claims Support Specialist

Global Excel Management Inc.; Windsor; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Base salary + performance bonus

Extensive benefits package

RRSP match program

Education assistance

Job summary

Global Excel Management Inc. is seeking a Customer Service Representative - Assistance Services in Ontario, Canada. The role involves assisting people worldwide during medical and non-medical emergencies, handling claims, and guiding customers on benefits and coverage.

The position emphasizes bilingual-friendly support and personal/professional development. You will open initial claims, pre-approve tests, and coordinate follow-up actions while ensuring accurate record-keeping and exceptional

Qualifications

• College diploma or equivalent required.
• Experience in customer service, telecommunications and/or claims assistance is preferred.
• Excellent communications skills in English are essential.
• Customer service oriented with professional demeanor.

Responsibilities

• Act as a resource for patients, families and facilities on policy benefits and coverage.
• Open initial claims and refer to suitable healthcare providers.
• Pre-approve medical tests and inform customers about products and services.
• Record interactions in the claims system and maintain high service levels.

Skills

Communication

Customer service

Team collaboration

Professional demeanor

Computer literacy

Education

College diploma or equivalent

Tools

Microsoft Office

Job description

Global Excel Management Inc. is seeking a Customer Service Representative - Assistance Services in Ontario, Canada. The role involves assisting people worldwide during medical and non-medical emergencies, handling claims, and guiding customers on benefits and coverage.

The position emphasizes bilingual-friendly support and personal/professional development. You will open initial claims, pre-approve tests, and coordinate follow-up actions while ensuring accurate record-keeping and exceptional