Travel Administration Specialist

AMA - Alberta Motor Association; Edmonton; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary & flexible benefits

Retirement savings program

Travel and insurance discounts

Travel medical insurance for you and a

LinkedIn Learning access

Paid vacation and personal days

Four-day work week option

Job summary

AMA Travel is seeking a detail-oriented Travel Admin Specialist to support the Travel Product and Operations teams. You will coordinate communications during disruptions, maintain systems and documentation, and provide administrative and reporting support to leadership.

The role emphasizes organization, accuracy, and an interest in AI-enabled tools to improve efficiency and speed. Hybrid work model with career growth opportunities and extensive employee benefits are offered.

Qualifications

• Post-secondary education in Travel Management, Business Administration, Communications, or equivalent.
• Minimum 2 years’ experience in an operational, administrative, or communications-focused role.
• Experience in the travel industry is considered a strong asset.
• Familiarity with travel systems (ClientLinq, Travcom, TST, NIS) and/or ServiceNow is considered an asset.
• Strong written communication and attention to detail.

Responsibilities

• Coordinate operational communications during disruptions with Travel and corporate communications teams.
• Provide on-call support outside regular hours during disruptions.
• Generate and maintain operational reports, logs, and data insights for leadership.
• Act as data and reporting liaison for the Travel team and translate reporting needs.
• Maintain internal documentation and intranet content (AMA’s Backyard).
• Provide administrative support to Travel Product and Operations teams, including ICE currency, Passport Photos, and Escape Artist products.
• Assist in assessing impact of process changes and support rollout of new products.
• Triage and coordinate Travel ServiceNow tickets to resolution.
• Leverage digital and AI-enabled tools to drive efficiency across Travel operations.

Skills

Strong written communication

Organizational skills

Multi-tasking

Microsoft 365

AI-enabled tools familiarity

Education

Post-secondary education in Travel Management, Business Administration, Communications, or equivalent

Tools

ClientLinq

Travcom

TST

NIS

ServiceNow

Job description

The Opportunity

AMA Travel is looking for a detail-oriented and operationally savvy Travel Admin Specialist to join a team that keeps travel running smoothly for over one million members. In this role, you will be at the heart of Travel’s operations—coordinating communications during disruptions, maintaining the systems and documentation the team depends on, and providing essential administrative and reporting support to the Product and Operations teams. If you thrive in a fast-paced environment, bring strong organizational instincts, and get excited about using digital and AI-enabled tools to work smarter, this role was built for you.

A Place to Belong

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless! For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done_._

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

• Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
• Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.
• Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.
• Free travel medical insurance for you and your immediate family.
• Ongoing professional development, with unlimited learning opportunities, LinkedIn Learning Access, and dedicated time for personal growth.
• Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time.
• Flexible work models that make sense for your lifestyle, including our four-day work week option: Alongside our other work models, this option gives you another way to harmonize work and life in a way that’s personally meaningful and aligned with your role. Available to eligible fully in-office and fully remote roles, with tailored guidelines to fit department-specific needs. Requires a 12-month commitment; eligible employees can opt in or opt out annually during the benefit renewal period.

Who You Are

• You bring strong written communication skills and an eye for accuracy—your messages are clear, consistent, and on-brand every time.
• You are calm under pressure and able to shift gears quickly when travel disruptions or urgent situations demand a fast response.
• You are organized and detail-oriented, with a knack for maintaining clean documentation, accurate reports, and up-to-date systems.
• You enjoy working across teams and are comfortable liaising with stakeholders at all levels—from front-line agents to leadership.
• You are curious about technology and enthusiastic about using digital and AI-enabled tools to improve how work gets done.
• You take ownership of your work, proactively identify gaps, and do not wait to be asked before suggesting a better way forward.

How You’ll Make an Impact

• Coordinate and issue operational and issues-based communications across Travel, working in partnership with the corporate communications team to keep internal teams and members informed during disruptions.
• Provide on-call support outside regular office hours when travel disruptions or crises arise, ensuring timely and accurate updates that meet AMA brand and publishing standards.
• Generate and maintain operational reports, logs, and data insights that support leadership and front-line decision-making and continuous improvement.
• Act as the data and reporting liaison for the Travel team, translating reporting needs to the data team and providing feedback on data definitions and outputs.
• Maintain internal documentation and intranet content (AMA’s Backyard) to ensure travel processes, systems, and key information remain current and easy to find.
• Provide administrative and coordination support to the Travel Product and Operations teams, including support for ICE foreign currency, Passport Photos, and Escape Artist products.
• Assist in assessing the impact of proposed process or system changes on travel operations and support the rollout of new products, services, and initiatives.
• Triage and coordinate Travel ServiceNow tickets, tracking issues through to resolution and keeping the team informed on outstanding items.
• Leverage digital and AI-enabled tools to drive consistency, efficiency, and faster turnaround across Travel operations.

What You Bring to the Table

• Post-secondary education in Travel Management, Business Administration, Communications, or equivalent.
• Minimum 2 years’ experience in an operational, administrative, or communications-focused role.
• Experience in the travel industry is considered a strong asset.
• Familiarity with travel systems (ClientLinq, Travcom, TST, NIS) and/or ServiceNow is considered an asset.
• Strong written communication skills with an eye for accuracy, brand consistency, and clear messaging.
• Ability to manage multiple priorities in a fast-paced, operational environment while remaining calm under pressure.
• Comfort working with reports, systems, and operational data, with an analytical mindset and strong attention to detail.
• Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams, SharePoint).
• Interest in and experience using digital and AI-enabled tools (such as ChatGPT or Copilot) to improve how work gets done.

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you feel supported throughout your journey with us.

WORK MODEL:

Hybrid

We thank all applicants for their interest; however, only those selected for an interview will be contacted.