Travaille à maison Work at home Bilingual Customer Service Opportunity

TP Canada; Montreal (administrative region); Hybrid; CAD 22,000 - 28,000; Full time

Benefits offered by this job

Work from home

Paid Training

Employee referral program - $500 for a

Excellent medical, dental and benefits

Job summary

Teleperformance is seeking talented bilingual customer service specialists to join our team in Canada. This remote-work from home opportunity supports multiple provinces and offers competitive compensation, paid training, and excellent benefits.

You’ll deliver high-quality customer experiences and coordinate with internal teams to resolve issues promptly. We value autonomous, flexible, and inclusive work cultures and provide opportunities for career advancement, with a strong emphasis on

Qualifications

• Minimum 6 months of experience in customer-facing environments.
• Must be at least 21 years old.
• Excellent communication/comprehension skills in English and French.
• Able to use Microsoft Office (Outlook, Word, Excel).
• Must have reliable home internet.

Responsibilities

• Provide first-level customer service and technical solutions for client products.
• Establish and maintain positive customer relations with personalized solutions.
• Coordinate with internal teams to ensure requests are handled correctly.
• Schedule service calls and follow up with customers.

Skills

Bilingual English/French

Communication skills

Microsoft Office

Typing 30 wpm

Education

High school diploma

Tech degree or certification (plus)

Tools

Microsoft Office Suite

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description – À propos de nous

TP est un leader mondial de la gestion de l’expérience client et de l’externalisation des processus des centres de contact. Avec plus de 410 000 employés, nous avons développé une organisation hybride efficace et responsable, combinant le travail à TP Classée 11e parmi les 25 meilleurs lieux de travail au monde par le magazine Fortune, en partenariat avec Great Place to Work® ; certification Meilleur Employeur obtenue dans 64 pays, couvrant plus de 97 % de notre main-d’œuvre totale.

Notre culture de travail

• Autonome – Nous encourageons et faisons confiance à vos capacités de prise de décision.
• Environnement de travail progressif – Si vous avez les compétences, nous avons tous les échelons pour vous voir évoluer.
• Flexible – Nous croyons aux résultats.
• Innovant – Toutes les idées comptent.
• Inclusif – Chacun est inclus et tout le monde gagne.
• Nous travaillons dur et faisons la fête encore plus fort.

À propos du poste Nous recherchons des spécialistes du service à la clientèle bilingues et talentueux, passionnés par la satisfaction client, pour rejoindre notre équipe. Nous recrutons actuellement pour cette opportunité de travail à distance à domicile dans les provinces de l’Alberta (AB), Colombie-Britannique, Manitoba, Nouveau-Brunswick, Terre-Neuve-et-Labrador, Nouvelle-Écosse, Île-du-Prince-Édouard et Saskatchewan.

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

• Autonomous - We encourage and trust your decision making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matters
• Inclusive - Everyone is Included and everyone wins
• We work hard and party even harder.

About the job We are looking for talented bilingual customer service specialists, passionate about customers to join our team. We are currently hiring for this remote work from home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.

Ce que nous offrons:

• Télétravail
• Programme de recommandation d'employés
• Excellents régimes médicaux, dentaires et d'avantages sociaux
• De bons avantages sur les produits et services de tous les jours grâce au programme d’avantages pour les employés du Canada
• Opportunités d'avancement de carrière

Notre mission est de toujours offrir à nos employés un environnement qui favorise le bonheur de l’intérieur. Lorsque vous travaillez avec nous, vous êtes appréciés et inspirés pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motivé et fier de faire partie de notre équipe. C’est pourquoi nous investissons continuellement dans la création d’expériences de travail exceptionnelles et d’innombrables possibilités de développement. Nous voulons que vous soyez et vous sentiez à votre meilleur, toujours.

What we offer:

• Work from home
• Paid Training
• Employee referral program - $500.00 for every referral hired
• Excellent medical, dental and benefits plans
• Great perks on everyday products and services with Canada's leading employee perk program
• Internal career advancement opportunities

Responsibilities:

• Fournir un service à la clientèle de premier niveau / des solutions techniques concernant les produits du client.
• Établir et maintenir de bonnes relations avec les clients en offrant des solutions personnalisées. Chercher à dépasser les attentes.
• S’assurer que les demandes sont traitées correctement en coordonnant avec diverses fonctions au sein de l’entreprise.
• Planifier les appels de service et faire le suivi auprès des clients.
• Dépanner et résoudre les problèmes techniques en utilisant les outils de diagnostic et procédures établis.
• Assurer la saisie précise des données à l’aide des applications prescrites.
• Excellentes compétences en gestion d’appels : écouter activement tout en faisant preuve d’empathie et en rassurant le client.
• Faire preuve de passion pour le service client, de prise en charge de l’expérience client et de détermination à offrir une solution complète.
• Adapter efficacement la communication et le style à différents publics et lire les signaux verbaux et non verbaux.
• Répondre aux demandes entrantes/sortantes des clients.
• Aborder les problèmes avec flexibilité et adapter sa démarche sans compromettre le résultat.
• Provide first level customer service/ technical solutions in regard to client products.
• Build and maintain positive customer relations by offering personalized solutions.
• Strive to exceed expectations.
• Ensure requests are handled appropriately by coordinating with various functions within the company.
• Schedule service calls and follow up with customers/clients.
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
• Responsible for accurate data input using prescribed applications.
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
• Answering inbound/outbound customer queries.
• Approaches problems flexibly and is able to adapt and modify approach without compromising outcome.

Qualification:

• Diplôme d’études secondaires minimum.
• Un diplôme ou une certification en technologie est un atout.
• Minimum de 6 mois d’expérience dans des environnements en contact avec la clientèle (téléphone, chat, en personne, etc.)
• Bonne maîtrise des applications Microsoft Office, incluant Outlook, Word et Excel (préféré)
• Doit avoir au moins 21 ans.
• Excellentes compétences en communication/compréhension en anglais et en français.
• Capacité à communiquer clairement et efficacement, à l’écrit et à l’oral (dans la langue requise)
• Capacité à taper 30 mots par minute et réussir nos tests de langue/grammaire.
• Excellent accès Internet à la maison, par connexion filaire.
• Minimum high school degree.
• Degree or certification in technology is a plus.
• Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Must be at least 21 years old
• Excellent communication/comprehension skills in English and French.
• Able to communicate clearly and effectively, both written and verbal (in required language)
• Ability to type 30 wpm and successfully pass our language/grammar screening
• Excellent home internet hardwired.
• Compensation Between 15.75 - $19.5/hr depending on province. 2 CAD per hour language premium

Rémunération 15.75$/heure - 19$/heure

Teleperformance encourage les candidatures de personnes en situation de handicap. Des aménagements sont disponibles sur demande pour les candidats participant à tous les aspects du processus de sélection. Si vous êtes invité à participer au processus de sélection, nous nous engageons à vous proposer les aménagements nécessaires pour répondre au mieux à vos besoins. Teleperformance encourages and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We are looking for fearless people. People who believe that if you are not doing your best, it’s not worth it. People who believe that a new way of listening, understanding, and interacting - people who believe in people. So, if you are ready for a challenge, we’re ready for you.

TP is a global digital business services company. With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we have the knowledge and resources to deliver outstanding experiences anywhere. We deliver a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology and our domain expertise.