Trauma‑Informed Tenancy Coordinator

Trellis Society; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

Trellis-Society in Alberta is hiring a Tenancy Coordinator to manage tenants from move-in to move-out across multiple apartment sites, combining landlord responsibility with genuine care and professional standards.

You will build trauma-informed relationships, coordinate leases and renewals under Alberta's RTA, supervise maintenance, ensure safety, and support families facing housing instability within Trellis's values of Courage, Empathy, Learning, and Impact.

Qualifications

• Education: a degree or diploma in Human Services.
• Experience: Minimum 2 years in housing, residential property operations, social services, or related field.
• Knowledge of Alberta's Residential Tenancies Act (RTA).
• Strong communication skills—clear, direct, compassionate in all interactions, written and verbal.
• Organized and detail-oriented; able to manage multiple buildings, files, and timelines.
• Comfortable with digital tools including Microsoft 365 (SharePoint, OneNote, Outlook, Excel) and Adobe Sign.
• Cultural humility and a commitment to Truth and Reconciliation and to growing in this area.
• A trauma-informed and recovery-oriented approach to working with tenants.
• Self-directed and able to work independently across multiple sites, while being a genuine team player.
• Commitment to Trellis's values of Courage, Empathy, Learning, and Impact.

Responsibilities

• Build trust-based, trauma-informed relationships with tenants to support housing stability.
• Collaborate with Case Managers, Housing Liaisons, and program teams with clear boundaries.
• Manage tenancies end-to-end: viewings, leases, renewals, move-in/out inspections per Alberta's RTA.
• Uphold tenant rights, ensure fair process and proper notices.
• Coordinate property maintenance with Facilities and partners.
• Oversee general property upkeep and safe, clean common areas and staff spaces.
• Coordinate unit cleaning and turnover to Rent Ready status.
• Champion safety via routine walk-throughs and hazard response.
• Track rent, issue notices, and perform monthly Health & Safety Checks.
• Work across all buildings as one team with cross-training and support.
• Other duties as they arise.

Skills

Communication

Trauma-informed

Organization

Cultural humility

Self-directed

Education

Human Services degree

Tools

Microsoft 365

SharePoint

OneNote

Outlook

Excel

Adobe Sign

Job description

Trellis-Society in Alberta is hiring a Tenancy Coordinator to manage tenants from move-in to move-out across multiple apartment sites, combining landlord responsibility with genuine care and professional standards.

You will build trauma-informed relationships, coordinate leases and renewals under Alberta's RTA, supervise maintenance, ensure safety, and support families facing housing instability within Trellis's values of Courage, Empathy, Learning, and Impact.