Trauma‑Informed Housing Support Specialist (Overnight)

Jean Tweed; Toronto; Hybrid; CAD 70,460,000 - 82,951,000; Full time

Benefits offered by this job

Life Insurance

AD&D (Accidental Death & Dismemberment

Long-Term Disability (LTD)

Extended Health Care

Dental Coverage

Employee Assistance Program (EAP)

Job summary

Jean Tweed Centre in Toronto invites applications for a Housing Support Worker to assist women and gender-diverse residents in our supportive housing program. The role focuses on housing stability, harm reduction, life skills, crisis intervention, and community connection.

Working within a multidisciplinary team, you will provide trauma-informed, anti-oppressive supports, maintain documentation, and coordinate referrals to health, housing, and social services.

Qualifications

• Diploma or Degree in Social Work, Social Services or equivalent qualification.
• Experience working with women facing housing instability, mental health challenges, trauma and substance use.
• A combination of 3 years of work experience in the field of Mental Health, Substance Use, and/or Supportive Housing.
• Expertise in providing supportive counselling and case management to individuals who are experiencing or have experienced a complex history of mental health concerns, and substance use.
• Working knowledge of community resources such as health care.
• Ability to work collaboratively in complex community settings.
• Ability to use a range of technological tools, e.g. online reporting systems, videoconferencing etc.
• Ability to work independently with minimal day-to-day supervision.
• Crisis intervention skills, with well‑developed problem‑solving abilities and interpersonal skills.
• Excellent oral and writing skills.
• First Aid/CPR certification.
• Vulnerable Police Sector check

Responsibilities

• Provide individualized, trauma‑informed support to residents to promote housing stability and wellbeing.
• Conduct client check-ins, wellness assessments, and support planning.
• Support clients in developing and achieving personal goals related to housing, health, recovery, and community integration.
• Encourage client participation in decision‑making regarding housing and support plans.
• Provide life skills support, including daily living, budgeting, meal preparation, personal care, and tenancy skills.
• Monitor mental health and substance use needs and respond appropriately using harm‑reduction principles.
• Identify, assess, and respond to crisis situations, including mental health crises, overdoses, or conflict.
• De‑escalate challenging situations while maintaining safety for clients, staff, and visitors.
• Collaborate with internal team members, case managers, and external service providers.
• Support referrals to community resources including healthcare, income supports, legal aid, and social services.

Education

Diploma or Degree in Social Work, Social Services or equivalent qualification

Tools

Online reporting systems

Videoconferencing

Job description

Jean Tweed Centre in Toronto invites applications for a Housing Support Worker to assist women and gender-diverse residents in our supportive housing program. The role focuses on housing stability, harm reduction, life skills, crisis intervention, and community connection.

Working within a multidisciplinary team, you will provide trauma-informed, anti-oppressive supports, maintain documentation, and coordinate referrals to health, housing, and social services.