Transportation & Logistics Support Representative

Canadian Pacific Railway; Winnipeg; On-site; CAD 47,000 - 52,000; Full time

Benefits offered by this job

Benefits

Pension plan

Employee share plan

Fitness subsidy

Study program

Job summary

CPKC in Winnipeg, MB is seeking an Transportation & Logistics Support Representative to help move freight across North America. You will process requests, manage shipment data, and support cross-border activities in a fast-paced, 24/7 setting.

No railway experience is required; training is provided. This unionized role offers a diverse team and opportunities to develop within transportation and logistics operations across intermodal networks.

Qualifications

• Post-secondary education preferred in business or logistics.
• Experience in transportation, logistics, supply chain, trucking dispatch, customs, inventory management, customer service, data entry, or contact center environments is asset.
• Knowledge of SAP/CRM apps and related systems is preferred.

Responsibilities

• Support transportation and logistics operations by processing customer requests, shipment information, inventory transactions, freight movements, intermodal activities, and transportation documentation.
• Process and maintain operational data across multiple systems with accuracy and urgency.
• Assist with cross-border and customs-related activities to ensure efficient movement of freight.
• Meet service, productivity, quality, and customer service standards while handling high transaction volumes.
• Respond to inquiries and coordinate solutions with customers, drivers, railroad partners, and internal stakeholders.
• Investigate and resolve transportation, logistics, and inventory issues using established procedures.
• Monitor workflows and identify process improvement opportunities to enhance service and efficiency.
• Manage multiple priorities in a 24/7 environment while using multiple systems.
• Ensure compliance with company policies and regulatory requirements.

Skills

Bilingual

Analytical

Customer service

Data entry

Attention to detail

Education

Business Admin degree

Tools

SAP

CRM systems

MS Excel

MS 365

Job description

Transportation & Logistics Support Representative Job Description Job Alerts Link Transportation & Logistics Support Representative

Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

Join CPKC's Network Service Centre team and play a key role in supporting the movement of freight across North America. Working in a fast-paced 24/7 operations environment, you will support transportation and logistics operations through rail and trucking support, cross-border processes, inventory reporting, shipment information management, and customer service activities that help keep freight moving across North America.

No railway experience is required, as comprehensive training is provided. This unionized position is represented by USW Local 1976 and governed by the applicable collective agreement.

POSITION ACCOUNTABILITIES:

• Support transportation and logistics operations by processing customer requests, shipment information, inventory transactions, freight movements, intermodal activities, appointments, pickups, deliveries, and transportation documentation.


• Process and maintain operational data across multiple systems with a high degree of accuracy, urgency, and attention to detail.


• Assist with cross-border and customs-related activities to ensure the efficient movement of freight.


• Meet established service, productivity, quality, and customer service standards while managing high transaction volumes.


• Respond to inquiries and coordinate solutions with customers, drivers, railroad partners, and internal stakeholders through various communication channels.


• Investigate, troubleshoot, and resolve transportation, logistics, and inventory-related issues using established procedures and available resources.


• Monitor operational workflows, identify process improvement opportunities, and contribute to enhanced service delivery and operational efficiency.


• Effectively manage multiple priorities in a fast-paced, 24/7 operating environment while working independently across multiple systems and applications.


• Ensure compliance with company policies, operating procedures, and applicable regulatory requirements.

POSITION REQUIREMENTS:

• Post-secondary education in Business Administration, Commerce, Supply Chain, Transportation, Logistics, or a related field is preferred.


• Experience in transportation, logistics, supply chain, trucking dispatch, customs, inventory management, customer service, data entry, or contact center environments is considered an asset.


• Knowledge of transportation, logistics, customs, inventory management, and supply chain operations, along with experience using enterprise systems such as SAP, CRM, transportation, inventory, billing, or customer service applications, is preferred.


• Bilingual or multilingual capabilities (English, French, and/or Spanish) and familiarity with Canadian and U.S. geography, transportation networks, and major transportation corridors are considered assets.


• Strong analytical, organizational, problem-solving, communication, and customer service skills, with the ability to build positive relationships and manage multiple priorities in a fast-paced environment.


• Detail-oriented with a high level of accuracy in transaction processing, data management, and record keeping, supported by strong computer, keyboarding, and data entry skills.


• Proficient in Microsoft 365 applications, including Excel, Outlook, Teams, and OneNote, with the ability to quickly learn and navigate multiple business systems and applications.


• Comfortable working independently in a highly computerized environment, utilizing multiple transportation, logistics, and business systems simultaneously.


• Demonstrated reliability, accountability, and commitment to attendance and punctuality.


• Ability to work in a 24/7 operational environment, including days, evenings, nights, weekends, holidays, and overtime as required.


• Comfortable spending extended periods at a computer workstation while maintaining accuracy, productivity, and service excellence.

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package


• Competitive company pension and/or retirement plans


• Employee share purchase plan


• Annual fitness subsidy


• Part-time studies program

Background Investigation

• Criminal history check


• Education verification


• Professional references

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provide, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Job Type: Full-Time


• Position Type: Union


• Location: Winnipeg, Manitoba


• Country: Canada


• % of Travel: 0-10%


• # of Positions: 4


• Compensation Rate: $34.15 per hour / After 12 Months of Cumulative Service: $37.95 per hour


• Job Available to: Internal & External