Transportation Dispatcher - Winter 2026/27

Sunshine Village Corporation; Banff; Hybrid; CAD 42,000 - 66,000; Full time

Job summary

Sunshine Village Corporation in Banff, AB, is seeking a Transportation Dispatcher to maintain an efficient communications network for the Resort’s Transportation Department, coordinating safe, reliable transport for team members and guests.

Based at the Banff Sunshine Transportation Center, you will coordinate pickup/drop-off assignments, relay traffic and weather updates, monitor radio traffic, and support the Supervisor and Foreman.

Qualifications

• Positive, mature, friendly attitude; neat, alert, punctual and dependable.
• Willing to work flexible schedules including weekends, holidays, nights.
• Prepared to work in all weather conditions, with appropriate gear.
• Calm under pressure and patient.
• Effective time management.

Responsibilities

• Coordinate, organize, and allocate transportation units such as pickups, drops-offs, fueling, and cleaning.
• Relay information on traffic, road conditions, changes, and emergency procedures.
• Control and monitor radio communications.
• Provide support to Supervisor, Assistant Supervisor, and Foreman.
• Assist in training team members such as bus hosts and drivers.
• Willing and able to perform all department duties and tasks when required.

Skills

Time management

English communication

Reliability

Job description

Description

The Transportation Dispatcher maintains an efficient and professional communications system for the Resort’s Transportation Department, enhancing the user experience through coordinating the safe, reliable, and efficient transportation of team members and guests. This role additionally acts as administrator for the department and works primarily out of the Banff Sunshine Transportation Center. The Transportation Dispatcher reports to the Transportation Supervisor or designate, and liaises closely with the entire department, other mountain operations departments (primarily at the Bourgeau Base area), transportation users, contractors, and vendors.

Job Functions

The primary responsibilities of this role are:

• Coordinating, organizing, and allocating transportation units e.g., pick ups/drops offs, fueling, cleaning.
• Relaying information e.g., traffic, road conditions or changes, emergency procedures.
• Controlling and monitoring radio communications.
• Providing support to Supervisor, Assistant Supervisor, and Foreman.
• Assist in training of team members e.g., bus hosts, drivers.
• Willing and able to perform all department duties and tasks, when required.

Administrative and Reporting Responsibilities:

• Overseeing and maintaining timely completion of documentation e.g., dispatch logs, employee training requirements and checklists, inspections.
• Communicating and adhering to company initiatives, policies, procedures, relevant legislation, and manufacturer guidelines.
• Assisting in timely and accurate incident/deficiencies reporting to appropriate departments/personnel.

Other duties may be requested and assigned from time to time.

Experience/Requirements

• Positive, mature, and friendly attitude along with being neat, alert, punctual and dependable
• Prepared to work flexible schedules e.g., weekends, holidays, nights, extended hours.
• Prepared to work in all weather conditions e.g., appropriate footwear, layers, gloves.
• Calm under pressure and patient.

• Effective time management

• Able to communicate effectively in English, both written and verbally.

• Work in confidential capacity.
• Maintain professional conduct when knowingly acting as a company representative on or off duty.

• Effectively provide training, support, and assistance to coworkers.
• Attend, and actively participate in meetings and training.
• Neat, alert, punctual, and dependable.

• Be at least 21 years of age and possess a valid AB driver’s license and a clear driving record.
• Good comprehension of computer programs e.g., Microsoft suite of products.
• Able to work efficiently, safely, and independently without continuous supervision.

Additional Considerations

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• Ability to sit or stand for long periods of time, walking on uneven surfaces, trunk rotation. Occasional lifting, pushing, pulling (up to 20kg) and climb inclined stairs (up to 3m).

• Required uniform pieces (liner, jacket, pants, toque) are provided. Workers must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions.
• This role works around moving vehicles and equipment.
• This role has exposure to industrial chemicals e.g., fuel, grease, oil, cleaners.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.