Dispatcher - 2026/27

Sunshine Village Corporation; Banff; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Free staff pass

Ski & Ride – Free days & discounts

Wellness – Fitness discounts

Exclusive deals – Gear & local deals

Many more perks

Job summary

Sunshine Village dispatch role is based in Banff, Alberta, focusing on maintaining a professional communications system and handling administrative functions for Mountain Operations.

The position requires effective English communication, the ability to commit to the seasonal cycle, and experience in ski areas or with Sunshine Village is an asset. The role involves training, incident reporting, and collaborating with supervisors to ensure safety and efficiency.

Qualifications

• Strong verbal and written communication in English.

Responsibilities

• Maintain a central communications system and accurate daily log.
• Record and relay information for Mountain Operations and other departments.
• Assist HR with training documentation and incident reporting.
• Mentor part-time and temporary dispatchers to ensure seamless service.

Job description

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

What can you expect?

The Dispatch role is focused on primary responsibilities in two areas - maintaining an efficient and professional communications system at the Ski Area and facilitating administrative functions for the Mountain Operations departments. Dispatchers report to the Senior Supervisor of Public Safety and the Mountain Operations Manager working closely with Lift and Gondola Operations and Maintenance and Mountain Operations Departments.

This job might be right for you if you think you would really enjoy:

• Maintaining a central communications system.
• Recording an accurate daily log of all communications via the computer console.
• Initiating emergency procedures via information gleaned from radio, phone, or direct public input.
• Monitoring and documenting radio communications on-mountain for 2 of 3 mountain duplex radio channels.
• Answering multiple phone lines, including the priority emergency lines.
• Collecting and disseminating important information via intranet to several locations, social media updates and other communications.
• Recording non-urgent information during busy periods, taking accurate messages for follow up.
• Maintaining training documentation for the Mountain Operations departments.
• Uploading first day training, recurrent annual and new hire snowmobile training documents, equipment checks, ski competency documents, license abstracts, first aid and CPR, off road vehicle use, etc.
• Ensuring required training program documentation has been administered, tracked, and recorded and assisting HR with any deficiencies.
• Working alongside all department Supervisors to aid when time permits.

Administrative and Reporting Responsibilities:

• Completing data entry, filing, purchase orders, photocopying, patient outreach and OHS incident recording of staff incidents.
• Engaging the Mountain Operations staff: sharing relevant information in a timely manner, celebrating successes and milestones reached of the operation, encouraging interdepartmental introductions and information exchange.
• Timely and accurate incident reporting to appropriate departments and personnel, assisting Mountain Operations departments and all on-mountain staff with incident reporting process, and forwarding relevant information.
• The Dispatcher acts as a mentor for part-time Dispatchers, and other staff members working as temporary dispatchers, ensuring seamless service and communication.

Other duties may be requested and assigned from time to time.

And you have:

• Proven strong verbal and written communication skills. Able to communicate effectively in English.
• Able to commit to the entire operational season, due to a large learning curve.
• Proven ability to work under pressure, stay on task, and remain calm during high stress situations.
• Previous ski area experience or knowledge of Sunshine Village, customer service experience an asset.
• Knowledge and prior use of 2-way radios is an asset.
• Must have comprehensive knowledge of Microsoft office (Excel, SharePoint, Word, etc.).
• Exceptional personal work ethic, and professional pride in your workplace.
• Strong organization, multitasking, prioritizing, and decision-making abilities.
• Familiar with the ski area, its operational boundary and those who are granted access and passage thru.
• Maintaining a pleasant, friendly demeanor when interacting with staff, guests, contractors.
• Receptive of potential safety hazards and able to rectify them.
• Able to work efficiently, safely, and independently without direct supervision.
• Obeys all Sunshine Village Corporate Policy and enforces Mountain Operations protocols that is within the limits of authority of the position.
• Valid Alberta motor vehicle operator’s license. Able to operate UTV, highway vehicle, snowmobile.

Additional Considerations:

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• This role is in an indoor environment, but outdoor travel on-mountain occurs. Weather conditions vary greatly and can be extreme. Appropriate outerwear and footwear are required.
• Dispatchers deal with sensitive, confidential information and are expected to adhere to high standards of professionalism and confidentiality.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, HR Policy Manual, and the Alberta Employment Standards Code.

The Perks:

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at ski resorts across Canada
• Wellness – Discounted fitness passes, yoga, onsite support & professional support
• Exclusive deals – Brand-named gear & local businesses
• And much, much more!