Transport Supervisor

Lineage; West Kelowna; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Supervisor for its Terminal operations, responsible for managing a small team focused on customer service and logistics. This role emphasizes safety, compliance, and efficient operations, providing an excellent opportunity for career growth within a dynamic environment. Successful candidates will be strong leaders with a commitment to delivering exceptional service and fostering team engagement.

Benefits

Medical and dental insurance

RRSP matching

Paid time off

Qualifications

• 2 years customer service supervisory experience in a fast-paced environment.
• Excellent customer service abilities and team leadership skills.
• Proven ability to work in a fast-paced environment.

Responsibilities

• Leads daily operations and manages a team of Drivers.
• Ensures compliance with health and safety regulations.
• Monitors and evaluates team performance and provides coaching.

Skills

Customer service

Leadership

Team management

Communication

Analytical thinking

Tools

Microsoft Office

Job description

The Supervisor, Terminal provides leadership and direction to a small team of employees, overseeing the day-to-day customer service and administrative functions related to the timely movement of product into and out of the facility. They are responsible for organizing and executing the daily pick-up and delivery objectives for the Terminal by coordinating the scheduling and routing of Driver trips and working closely with the drivers to achieve and maintain high service levels. Collaborates, participates, and communicates closely with the Manager, ensuring successful fulfillment of customer service, the terminal and network objectives.

Key Responsibilities

• Leads and promotes a culture where Health & Safety is the #1 priority. Provides leadership and support for Health & Safety initiatives at the facility.
• Operates within and ensures full compliance with the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
• In collaboration with the terminal management team, partners with national and regional Health & Safety leads to implement incident prevention programs.
• In collaboration with the management team, partners with regional Food Safety lead to implement and maintain Cold Chain Assurance programs such as HACCP, including program development, ensuring compliance, employee training and compliance reporting.
• Works with Drivers to ensure Driver hours are not exceeded, and that maintenance is completed within required time frames. Maintains paperwork and records to ensure compliance.
• Manages Drivers to ensure they are operating in the most safe and effective manner, and are compliant with transportation legislation and company policies and procedures. Implements progressive discipline process to manage driver performance.
• Ensures all driver files are maintained in accordance with the Transportation Safety Plan.
• Is familiar with and applies all hiring standards set forth in the Transportation Safety Plan.
• Delivers training to new Drivers, inclusive of documentation that all modules of the Transportation Safety Pan have been effectively communicated. Provides periodic retraining as required.
• Meets with Drivers who are classified with an unsatisfactory driving performance review and discusses company expectations. Provides follow up communication and coaching to monitor compliance and ensure performance improvement.
• Understands and adheres to, and ensures the driving staff understand and adhere to all Transportation Safety policies and guidelines.
• May participate in Joint Health & Safety meetings.
• Provides proactive direction to On Road teams.
• Leads daily Office operations by prioritizing activities, and providing leadership and direction. Ensures the shift follows established procedures in alignment with the company vision, mission, strategy and culture.
• Monitors, measures, coaches and develops direct reports, ensures adherence to policies and procedures, provides recognition, evaluates and provides feedback on performance, addresses performance concerns and resolves problems.
• Assumes the leadership role in the hiring, orientation, training and development of staff of their respective team. Responsible for the successful onboarding of new Drivers, including reviewing the Driver Handbook and providing training on all relevant operating processes.
• Establishes work schedules and ensures that they are correctly implemented and that jobs are assigned and completed effectively. Tracks daily attendance including sick days & vacation
• Monitors attendance and addresses attendance management issues.
• Manages the ongoing development of talent and leadership of employees on their team.
• Champions company-wide programs for increasing employee engagement, communications and people deve Plays a leadership role while being a team player and collaborating effectively with all team members in Transportation and Warehousing to achieve daily objectives.
• Leads their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
• Works with the Manager and leadership team to implement Key Performance Indicators (KPI’s) related to daily customer service objectives.
• Oversees and monitors customer service levels provided and implements continuous service improvements.
• In collaboration with the Manager, communicates with existing customers to understand and prioritize their needs, participating in calls and meetings as appropriate.
• Works with the Terminal Operations leadership team and the Sales team to develop retention initiatives for existing customers and build solutions to secure new customer opportunities.
• Implements improved operational processes that enhance capabilities to meet/exceed service standards.
• Ensures organizational adherence and accountability to Quality Management System (QMS).
• Leads their team in providing the first line of contact for customers, answering phone calls, responding to customer requests, entering orders, tracing shipments, and liaising with all members of the Terminal team to ensure the accurate and timely movement of product into and out of the terminal.
• Manages Drivers to ensure they are operating in the most safe and effective manner, and are compliant with transportation legislation and company policies and procedures. Provides coaching and performance management to address non-compliance, and safety or service issues.
• In conjunction with the Financial Planning & Analysis team is responsible for analyzing performance reports in regards to identified Key Performance Indicators (KPIs), budgets and forecasts. Monitors results on an ongoing basis and adjust operations as required.
• Orders office supplies and manages office equipment, overseeing adjustments and/or repairs as necessary, and recommending adjustments to quantity and type of equipment to meet business needs and minimize costs.
• Ensures appropriate Driver resource is sent to each call, based on current location, truck size, capacity, schedule, and whether shipment is fresh/frozen. Ensures the most efficient and effective resources are dispatched to meet customer service schedules.
• Ensures regular communication with Drivers to keep apprised of Driver locations across the network so they may assign next pickup according to proximity.
• Ensures the collection, audit, tracking and fling of internal paperwork from Drivers (PODs, fuel slips, and maintenance records).
• Keeps in communication with the dock Central Dispatch regarding shipments that will be arriving late or not according to schedule.
• Ensures all Driver activities are logged in Truckmate, such as ETA adjustments, late departures/arrivals.
• Ensures yard count daily is complete and trailer banks are updated in Truckmate.
• Manages payables for broker pay for P&D activity and their 3rd party invoices for P&D. Manages and audits fuel bills (drivers hand in slips to be reconciled with fuel bill end of month). Ensures Trip sheets are handed in, fuel receipts attached.
• Recommends continuous improvement efforts and identifies cost saving and growth initiatives.
• Ensures payroll is accurately approved and submitted in a timely manner.
• Continuously grows and develops operational knowledge and leadership capabilities by participating in professional development opportunities. Keeps informed of new and emerging trends in their respective discipline and the transportation and supply chain industries by reviewing the latest industry literature (books, trade journals, online articles) and participating in industry associations and events.
• Champions projects in support of the company vision, mission, strategy and culture.
• May play a role in managing security system, such as programming access cards and managing hours of access.
• Participates in other initiatives, projects and duties as assigned.
  
  

Key Requirements

• 2 years customer service supervisory experience in a fast-paced warehousing and/or transportation environment.
• Excellent customer service abilities with a natural desire to provide exceptional service and build strong relationships with Drivers.
• Ability to provide exceptional team leadership, including coaching, mentoring and engaging employees to bring out their very best work on the job.
• Ability to recognize unique strengths and talents in each team member, and coach and develop employees to grow and encourage strengths, and put development plans in place to address areas for improvement, if required for the job.
• Excellent communication skills, both verbal and written.
• Dedicated to continuous improvement and ability to identify opportunities to increase efficiency and enhance results. Ability to manage and adapt to change.
• Approachable, positive demeanor with a hands-on and team-oriented work style.
• Analytical; logical thinker with ability to think two steps ahead and successfully analyze different pieces of information and put them together like a puzzle.
• Knowledge of the logistics, supply chain and/or transportation industry preferred.
• Commitment to health and safety in the workplace.
• Proven ability to work as part of a team in a fast-paced environment to ensure accuracy, compliance and a team culture of excellence.
• Proven ability to effectively prioritize work flow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities.
• Takes initiative, is proactive in their work, and results-oriented.
• Microsoft Office skills with an emphasis on Word, Excel and Outlook.
• Working knowledge of labour management, transportation, financial and other key technologies.
  
  

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

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