Transition House Worker

Options Community Services; Surrey; Presencial; CAD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Union membership

BCGEU collective agreement-based pay

Descripción de la vacante

Options Community Services is seeking a Transition House Worker to support individuals during times of transition in the Southern Fraser region. You will provide guidance, a safe space, and access to confidential services including financial aid, housing, and counseling.

Reporting to the Program Manager, duties include intake, safety, shelter basics, parenting support, advocacy, and inter-agency collaboration, with emphasis on trauma-informed, non-judgmental client care and confidentiality.

Formación

• Diploma in a related human or social service field with at least 1 year of experience.
• Strong communication and crisis management skills.
• Trauma-informed, non-judgmental approach to assisting clients.
• First Aid/CPR Level 1 certificate and valid BC driver's license.

Responsabilidades

• Screening & Intake: assess prospective clients and provide crisis intervention.
• Shelter & Basic Needs: ensure access to food, hygiene products, and a safe living environment.
• Intake & Orientation: complete paper and orientation to program expectations.
• Safety & Security: maintain safety and respond to incidents; administer First Aid/CPR as needed.
• Children & Parenting: support mothers and assess children’s needs.
• Support for Women & Children: provide woman-centered support and referrals.
• Advocacy & Referrals: advocate for women’s needs with community agencies.
• Inter-Agency Collaboration: build relationships with agencies and represent the house.
• Record Keeping: maintain confidential client records and program expenses.

Educación

Diploma in related human or social service field

Descripción del empleo

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Position Overview

Are you passionate about making a real difference in the lives of individuals during times of transition? We’re looking for dedicated, empathetic individuals to help provide crucial support to those in need. As a Transition House Worker, you’ll empower clients by offering guidance, a safe space, and essential resources to navigate challenging moments. If you’re ready to provide compassionate care and make an impact, we want to hear from you!

Reporting to the Program Manager, the Transition House Worker will provide guidance to clients in accessing confidential services such as financial aid, legal assistance, housing, and counseling. Key duties will include the following:

• Screening & Intake : Assess prospective clients for suitability, provide immediate safety assessments and short-term plans, and offer crisis intervention via support phone lines.
• Shelter & Basic Needs : Create a safe environment, ensure access to nutritious food, hygiene products, and culturally specific items, and maintain hygienic living conditions.
• Intake & Orientation : Complete intake/discharge documentation, orient clients to program expectations, and provide non-discriminatory services to all.
• Safety & Security : Maintain safety, respond to critical incidents, and administer First Aid/CPR as needed.
• Children & Parenting : Collaborate with mothers on children’s needs, offer respectful parenting support, and develop safety plans for children.
• Support for Women & Children : Provide woman-centered support, educate on abuse and rights, and offer referrals, supportive listening, and language interpretation.
• Advocacy & Referrals : Advocate for women’s needs with community agencies and address barriers to accessing services.
• Inter-Agency Collaboration : Build relationships with community and government agencies, represent the house in committees, and raise awareness about domestic violence.
• Record Keeping : Maintain accurate, confidential client records and document program-related expenses.

Qualifications

The ideal candidate will possess a Diploma in a related human or social service field, along with a minimum of one year of relevant experience or an equivalent combination of education and experience. Strong communication and crisis management skills, coupled with a genuine passion for assisting those in crisis, are key to success in this role.

A strong knowledge and understanding of the challenges faced by women, youth, and children affected by gender-based violence, along with the ability to provide support using a non-judgmental, trauma-informed approach, are highly desirable. Additionally, the ability to mediate or facilitate healthy interactions among program clients, effectively manage crisis situations, and demonstrate exceptional verbal and written communication skills are essential.

A current Level 1 First Aid/CPR Certificate, a valid Class 5 B.C. Driver’s License, and a satisfactory Driver’s Abstract are required. Access to a reliable vehicle is preferred.

This position is open to femaleapplicants only and offers union membership and compensation in accordance with the BCGEU Collective Agreement.

This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.