Transit Planning & Customer Engagement Director

Halifax Regional Municipality; Halifax; On-site; CAD 140,000 - 170,000; Full time

Job summary

Halifax Regional Municipality invites applications for the permanent position of Director, Planning & Customer Engagement in the Planning & Customer Engagement division of Halifax Transit. You will lead transit planning, scheduling, customer engagement, and capital project delivery to ensure accessible, customer-focused services aligned with strategic priorities.

The ideal candidate will bring 8–10 years in transit/transport planning, strong project management, and experience in a unionized

Qualifications

• University degree in Engineering, Transportation Planning, Urban Planning, Business Administration, or related field.
• Graduate degree an asset; Licenses such as LPP or P.Eng. are assets.
• 8–10 years of transit/planning experience; strong project management background.

Responsibilities

• Lead transit service planning and scheduling to optimize delivery and align with community needs.
• Oversee transit infrastructure and capital project delivery to support growth and mobility objectives.
• Drive customer engagement and service improvements informed by community feedback.

Skills

Transit planning

Data analytics

Policy knowledge

Systems proficiency

Project leadership

Education

University degree in Engineering/Planning/Related field

Graduate degree (asset)

Tools

Trapeze

GIS

SAP

MS Office

Job description

Halifax Regional Municipality invites applications for the permanent position of Director, Planning & Customer Engagement in the Planning & Customer Engagement division of Halifax Transit. You will lead transit planning, scheduling, customer engagement, and capital project delivery to ensure accessible, customer-focused services aligned with strategic priorities.

The ideal candidate will bring 8–10 years in transit/transport planning, strong project management, and experience in a unionized