Transit Customer Experience Specialist

Regional Municipality of Wood Buffalo; Fort McMurray; On-site; CAD 100,000 - 116,000; Full time

Job summary

The Regional Municipality of Wood Buffalo is seeking a dedicated Customer Service Representative for Municipal Transit in Fort McMurray. You will handle inbound calls, assist with inquiries and complaints, and distribute transit information to outlets and the public.

You will work under supervision, providing courteous service and maintaining accurate records, with a focus on timely responses and professional interactions in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Experience in a transit/ transportation industry would be an asset.

Responsibilities

• Receives, documents, researches, responds, and provides accurate transit customer service as it relates to transit service issues, complaints, or inquiries in a courteous and professional manner following the procedure for inquiry escalation.
• Reviews time cards for unionized employees to ensure accuracy.
• Liaises with transit supervisors and managers on escalated response situations.
• Assists with upkeep of transit information.
• Distributes transit information materials to outlets such as maps, schedules, and fare information.
• Distributes materials and flyers on-board transit fleet and at bus shelters.
• Coordinates public information displays and represents transit customer service at events.
• Assists in conducting customer service satisfaction surveys for internal units and external customers.
• Performs duties like faxing, typing letters, and general transit marketing procedures.
• Performs other duties as assigned.

Skills

Communication skills

Customer service

MS Office

Data entry

Deadlines

Municipal knowledge

Customer relations

Education

High school diploma or GED

Transit industry experience asset

Tools

Word

Excel

PowerPoint

Outlook

Job description

The Regional Municipality of Wood Buffalo is seeking a dedicated Customer Service Representative for Municipal Transit in Fort McMurray. You will handle inbound calls, assist with inquiries and complaints, and distribute transit information to outlets and the public.

You will work under supervision, providing courteous service and maintaining accurate records, with a focus on timely responses and professional interactions in a fast-paced environment.