Customer Service Representative - Fort McMurray Airport

Enterprise; Fort McMurray; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Rx,

Life Insurance

Training and development

Job summary

Enterprise Mobility is seeking a Customer Assistance Representative Sr at the Fort McMurray Airport location to provide high-level customer service for branch and rental needs, primarily face-to-face.

The role includes handling reservations, returns, check-ins, billing support, and backup rental duties, with a schedule that covers weekdays and weekend shifts. The position offers growth opportunities and a supportive team environment in Canada.

Qualifications

• Minimum 1 year of customer service or sales experience in retail or guest services.
• Valid Alberta Class 5 license with ≤2 moving violations/accidents in 3 years.
• No drug/alcohol related convictions in past 5 years.
• Authorized to work in Canada; no sponsorship needed.
• Must be at least 18 years old.
• Must be able to work Mon-Wed 12:00pm-9:00pm, Thu 10:00am-7:00pm, Fri OFF, Sat OFF (alternating 10:00am-7:00pm), Sun 11:00am-8:00pm.

Responsibilities

• Handle incoming calls for reservations, rate quotes, and inquiries; provide information and resolution for customers and partners.
• Manage outgoing calls for callbacks, accounts receivable, and miscellaneous calls.
• Provide high-level customer service by assessing rental needs in person and by phone.
• Greet customers warmly and promptly.
• Offer directions and general assistance.
• Assess rental condition upon return.
• Process returns and check-ins, including exit kiosk transactions.
• Assist customers during pickup/drop-off and promote services with safety and courtesy.
• Explain rental terms, vehicle features, and available services.
• Offer optional protections, upgrades, fuel options and additional equipment.
• Notify management of known vehicle issues and maintenance needs.
• Clean vehicle interiors/exteriors as needed.
• Perform admin tasks: billing support, AR, logs, reports, supplies, and customer billing.
• Perform miscellaneous and backup duties as assigned.

Skills

Customer service experience

Sales experience

Education

High school diploma or above

Job description

Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location

• Fort McMurray Airport - 100 SNOWBIRD WAY FORT MCMURRAY, AB T9H 0G3

This is a full time position that pays $19.00 / hour

We Offer

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedule

• Monday-Wednesday: 12:00pm-9:00pm
• Thursday: 10:00am-7:00pm (alternating off)
• Friday: OFF
• Saturday: OFF - Alternating 10:00am-7:00pm
• Sunday: 11:00am-8:00pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or above required; some college preferred
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid Alberta Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years of age.
• Must be able to work the following schedule(s):
  • Monday-Wednesday: 12:00pm-9:00pm
  • Thursday: 10:00am-7:00pm (alternating off)
  • Friday: OFF
  • Saturday: OFF - Alternating 10:00am-7:00pm
  • Sunday: 11:00am-8:00pm