Transit Coordinator - I&MW (26-224)

City of Cornwall; Eastern Ontario; On-site; CAD 65,000 - 85,000; Full time

Job summary

The City of Cornwall is seeking a Transit Coordinator to administer specialized transit services, assess eligibility, and oversee scheduling and public engagement to improve accessibility and rider satisfaction.

You will respond to inquiries, maintain records, and collaborate with internal departments and external stakeholders to support service planning, ensure compliance with AODA, and promote municipal transit programs.

Qualifications

• 3 years in transit coordination, customer service, or related field.
• Strong knowledge of municipal transit services and eligibility rules.
• Proven communication and problem-solving abilities.
• CBC-level bilingual English/French language skills required.

Responsibilities

• Administer and evaluate eligibility for specialized transit services.
• Schedule and book transit services to optimize efficiency.
• Respond to public inquiries and promote transit programs.
• Maintain records and reports on operations and customer interactions.
• Collaborate with internal and external partners on service improvements.
• Ensure compliance with AODA and provincial transit regulations.
• Process cash and debit transactions at the front desk.

Skills

Transit Operations

Customer Service

Problem-Solving

Communication

Time Management

Technical Proficiency

Legislative Knowledge

Tools

Scheduling Systems

Microsoft Office

Transit-related software

Job description

Job Title: Transit Coordinator
Bargaining Unit: CUPE 3251
Language Requirement: Bilingual - English and French (CBC)
Vacancy Status: Temporary vacancy - fixed term

Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall! Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.

Position Summary

The Transit Coordinator is responsible for administering specialized transit services, including eligibility assessments, scheduling, and public engagement. This role ensures compliance with accessibility standards, responds to public inquiries, and assists residents in navigating transit services effectively. The Transit Coordinator plays a key role in enhancing service efficiency, supporting transit operations, and promoting awareness of municipal transit programs.

Key Responsibilities

• Administer and evaluate specialized transit service eligibility, ensuring adherence to accessibility policies and regulations.
• Manage scheduling and booking of specialized transit services to optimize efficiency and meet rider needs.
• Serve as a primary point of contact for the public, responding to inquiries, resolving concerns, and promoting transit services.
• Promote transit initiatives to improve awareness and understanding of transit services.
• Maintain accurate records and reports related to specialized transit operations, eligibility assessments, and customer interactions.
• Collaborate with internal departments and external interest-holders to support service planning and improvements.
• Ensure compliance with municipal policies, provincial legislation, and industry best practices in transit service delivery.
• Monitor and analyze service performance, providing recommendations for service enhancements and operational efficiencies.
• Assist with transit-related administrative functions, including reporting, policy development, and customer communications.
• Process cash and debit transactions while providing front-line customer service support at the front desk.

Leadership Of Others

• N/A

Position Requirements

Education & Certifications:

• N/A

Experience:

• 3 years of experience in transit coordination, customer service, administrative support, or a related field.

Knowledge, Skills, and Abilities:

• Transit Operations: Strong understanding of municipal transit services, specialized transit, and eligibility requirements.
• Customer Service: Strong ability to interact with the public, address concerns, and communicate transit-related information clearly.
• Problem-Solving: Ability to assess service challenges, identify solutions, and implement effective improvements.
• Communication: Excellent verbal and written communication skills to engage with residents, interest-holders, and municipal staff.
• Time Management: Strong organizational skills to manage multiple tasks, scheduling, and reporting deadlines.
• Technical Proficiency: Experience with scheduling systems, Microsoft Office Suite, and transit-related software.
• Legislative Knowledge: Familiarity with the Accessibility for Ontarians with Disabilities Act (AODA) and other transit regulations.

Working Conditions

• Work is performed primary in an office-based environment with occasional off-site engagements.
• Standard business hours, Monday to Friday, with occasional flexibility needed for unexpected incidents.
• Cognitive demands include ensuring eligibility assessments and service decisions align with current regulations and guidelines and resolving concerns with professionalism, particularly in sensitive or emotionally charged situations
• Physical demands include extended periods of sitting and looking at a computer screen.

If selected for this role, you will need to provide:

• Successful reference check (two work-related references, with a minimum of one being a direct supervisor)
• Satisfactory Criminal Record and Judicial Matters Check
• Successful Language Assessment (French/English), CBC level
• Proof of certifications

Additional Information:

The Corporation of The City of Cornwall strives to promote and demonstrate the values of Equity, Diversity, and Inclusion. We are committed to reflecting the diversity of the community we serve and encourage qualified candidates of all backgrounds and abilities to apply. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance.

We thank all applicants for their interest, however, only those selected for interviews will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

The City of Cornwall is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the City, we respect, encourage and celebrate our diversity. The City of Cornwall is committed to providing accommodation throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.

Please save a copy of this posting for your records. Please ensure that your application clearly demonstrates how you meet each of the required qualifications. Please note, selection for further consideration will be based on the information you provide in your application. Interviews may be conducted virtually through Microsoft Teams or in-person.

To see the full job posting, please visit https://www.cornwall.ca/en/city-hall/careers.aspx