NOC Communications Controller

Metrolinx; Oakville; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Accommodation assistance

Equitable and inclusive employer

Job summary

Metrolinx in Oakville is seeking Communication Controllers to direct and oversee the GO Transit and UP Express network from the NOC. You will monitor operations, coordinate responses to incidents, and ensure safe, reliable service for customers.

This 24/7 role requires a diploma in Business Administration or Transportation, progressive control centre experience, strong communication and safety knowledge, and the ability to work under pressure, including weekends and overnights.

Qualifications

• Completion of a diploma in Business Administration, Transportation, or related field, or equivalent experience.
• Progressive experience in a transportation control centre or related role.
• Knowledge of transit operations and facility management and safety regulations.
• Strong written and verbal communication, with attention to detail.

Responsibilities

• Control, coordinate and monitor daily GO Transit and UP Express operations.
• Liaise between NOC and Station Operations during disruptions and share updates.
• Coordinate emergency response and communicate service status to customers.
• Manage customer communications during recovery, delays and adjustments.
• Respond to facilities and equipment issues to restore safety.
• Support regulatory procedures for health, safety and environment.
• Document incidents with the Incident Management software.

Skills

Analytical skills

Verbal communication

Written communication

Multi-tasking

Under pressure

Union experience

Education

Diploma in Business Administration/Transportation

Tools

MS Word

MS Excel

PowerPoint

Job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our NOC Customer Communications team is seeking Communication Controllers, to direct, manage, and oversee the daily operations of the GO Transit and UP Express transit network through the Network Operations and Customer Journey Control Centres. As an integrated team they will monitor and control various activities, coordinate responses to service incidents and emergencies and enhance GO’s ability to provide safe and reliable public transportation services.

What will I be doing?

Controlling, coordinating, and monitoring the overall daily operation of the GO Transit and UP Express service network and supports operational maintenance and enhancements for safe operation of GO stations.

Liaise between the NOC and Station Operations, Station Ambassadors and other Station staff during service disruptions and ensure communication is shared with front line staff to be disseminated to our customers.

Coordinating Station Services emergency response and communicating service status to both internal and external customers.

Managing internal and external customer communications in conjunction with service recovery, adjustments, and delays.

Responding to identified facilities and equipment issues to restore their safe operation.

Provides information for procedures for emergency response for environmental regulation, security and protection of stations and the Elevating Devices Act.

Document incidents through an Incident Management software.

What Skills and Qualifications Do I Need?

Completion of a diploma in Business Administration, Transportation, or related field – or a combination of education, training and experience deemed equivalent.

Demonstrate progressive experience in a transportation control centre, or related experience.

Knowledge of transit operations and facility management

Knowledge of applicable health, safety, transportation, construction, and environmental legislation and codes (e.g., Employment Standards Act, Workers’ Safety and Insurance Board Act (WSIB), Occupational Health and Safety Act, Environmental Protection Act, fire and building codes, Fire Prevention and Protection Act, Energy Act, Electrical Code, Elevating Devices Act, Canadian Standards Association, and the Canadian Rail Operating Rules)

Excellent computer skills with high level knowledge of Microsoft Word, Excel and PowerPoint with the ability to quickly become proficient in the use of proprietary software.

Ability to quickly assess, and act upon situations in a fast-paced environment and to successfully manage under pressure and respond to critical changing priorities.

Excellent analytical, verbal, and written communications skills with the ability to multi-task.

Experience with unionized staff an asset.

Must successfully complete environmental, safety, and other training required by Metrolinx.

This is an 24/7-hour operational role, and the successful candidate(s) will be expected to work shift hours, which may include weekend, and or overnight shifts.

This role is based out of the Oakville NOC

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [e-mail].

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.