Transcend: Process Manager, Global Trade Services

Johnson Johnson; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Johnson & Johnson is seeking a Process Manager, Global Trade Services in a hybrid role based in Canada. The position focuses on transforming Global Trade operations within a modern ERP framework, collaborating across regions and functions to deliver standardized, scalable processes that support growth and compliance.

The role emphasizes design, implementation, and optimization of trade workflows while balancing strategy with executable delivery, risk management, and stakeholder alignment in a

Responsibilities

• Design and document current and future-state global trade processes.
• Convert business challenges and operational needs into practical, standardized solutions.
• Work with business leaders, IT teams, compliance specialists, and global process owners to align requirements and priorities.
• Lead workshops, working sessions, and design reviews that gather input and build stakeholder alignment.
• Identify ways to simplify processes, strengthen compliance, reduce risk, and increase efficiency.
• Contribute to system configuration, testing, deployment, user acceptance, cutover, hypercare, and stabilization activities.
• Develop process documentation, work instructions, training materials, and governance artifacts that enable adoption.
• Monitor risks, issues, and dependencies, and raise concerns early with cle

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Enterprise Management

Job Sub Function:

General Management

Job Category:

People Leader

All Job Posting Locations:

Toronto, Ontario, Canada

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine .

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Ireland, Italy, and Netherlands - Requisition Number: R-102187

Canada - Requisition Number: R-103603

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

We are searching for the best talent for Transcend: Process Manager, Global Trade Services (GTS)!

This hybrid position will be located in Cork, Ireland. Alternate hybrid locations may be considered at other Innovative Medicine Supply Chain (IMSC) hubs locations such as: Latina, Italy; Leiden, Netherlands; or Toronto, Ontario (CAN). Remote work options may be considered on a case-by-case basis and if approved by the Company.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one "clean" ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

As member of the IM Transcend Team, the GTS Process Manager will help shape a major business transformation that strengthens how we serve patients, support employees, and enable future growth. The Manager is responsible for helping design, improve, and deliver the future of global trade operations through J&J's Transcend transformation program. This role works across regions, business functions, and technology teams to build global trade processes within a modern ERP environment. The Manager will connect business requirements, compliance needs, and digital capabilities to create solutions that are standardized, scalable, and practical for the people who use them.

As a Process Manager, this role will lead efforts to evaluate, design, and improve Global Trade Services processes while supporting implementation of Johnson & Johnson's global ERP template. They will bring clarity to complex problems, move work forward with accountability, and help teams make decisions that support quality, compliance, and business value. The Manager will also balance strategy and execution, influence across functions, and translate technical or compliance requirements into clear business outcomes.

KEY RESPONSIBILITIES:

• Design and document current and future-state global trade processes.
• Convert business challenges and operational needs into practical, standardized solutions.
• Work with business leaders, IT teams, compliance specialists, and global process owners to align requirements and priorities.
• Lead workshops, working sessions, and design reviews that gather input and build stakeholder alignment.
• Identify ways to simplify processes, strengthen compliance, reduce risk, and increase efficiency.
• Contribute to system configuration, testing, deployment, user acceptance, cutover, hypercare, and stabilization activities.
• Develop process documentation, work instructions, training materials, and governance artifacts that enable adoption.
• Monitor risks, issues, and dependencies, and raise concerns early with cle