Transcend: Process Manager, Global Trade Services

7710-Janssen-Ortho Inc. (formerly Ortho-McNe Legal Entity; Toronto; Hybrid; CAD 112,000 - 162,000; Full time

Job summary

Johnson & Johnson is seeking a Transcend: Process Manager for Global Trade Services, located in Canada. This hybrid role focuses on transforming and harmonizing global trade operations within a modern ERP environment, interfacing with regional leaders, IT, and compliance teams to deliver scalable, compliant processes that support growth and patient outcomes.

The role requires extensive experience in process design, ERP systems (SAP preferred), and cross-functional collaboration in a regulated,

Qualifications

• Minimum of 6 years of relevant professional experience.
• Experience supporting global trade compliance operations, trade controls, or related processes.
• Experience designing, improving, or implementing business processes.
• Knowledge of ERP systems (SAP preferred).
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to communicate and collaborate effectively in a global, matrixed environment.

Responsibilities

• Design and document current and future-state global trade processes.
• Convert challenges into standardized solutions.
• Lead workshops and design reviews to align stakeholders.
• Monitor risks and dependencies with clear recommendations.
• Contribute to system configuration, testing, deployment, and stabilization activities.

Skills

Business Data Analysis

Leadership

Negotiation

Strategic Change

Program Management

Stakeholder Engagement

Operational Excellence

Global Market

Education

Bachelor’s degree or higher

High School diploma or equivalent

Tools

SAP

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow,and profoundly impact health for humanity.Learn more at jnj.com

Job Function: Enterprise Management

Job Sub Function: General Management

Job Category: People Leader

All Job Posting Locations: Toronto, Ontario, Canada

Job Description

About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine. Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Ireland, Italy, and Netherlands - Requisition Number: R-102187 Canada - Requisition Number: R-103603 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission. We are searching for the best talent for Transcend: Process Manager, Global Trade Services (GTS)! This hybrid position will be located in Cork, Ireland. Alternate hybrid locations may be considered at other Innovative Medicine Supply Chain (IMSC) hubs locations such as: Latina, Italy; Leiden, Netherlands; or Toronto, Ontario (CAN). Remote work options may be considered on a case-by-case basis and if approved by the Company. Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one "clean" ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade. As member of the IM Transcend Team, the GTS Process Manager will help shape a major business transformation that strengthens how we serve patients, support employees, and enable future growth. The Manager is responsible for helping design, improve, and deliver the future of global trade operations through J&J's Transcend transformation program. This role works across regions, business functions, and technology teams to build global trade processes within a modern ERP environment. The Manager will connect business requirements, compliance needs, and digital capabilities to create solutions that are standardized, scalable, and practical for the people who use them. As a Process Manager, this role will lead efforts to evaluate, design, and improve Global Trade Services processes while supporting implementation of Johnson & Johnson's global ERP template. They will bring clarity to complex problems, move work forward with accountability, and help teams make decisions that support quality, compliance, and business value. The Manager will also balance strategy and execution, influence across functions, and translate technical or compliance requirements into clear business outcomes.

KEY RESPONSIBILITIES

• Design and document current and future-state global trade processes.
• Convert business challenges and operational needs into practical, standardized solutions.
• Work with business leaders, IT teams, compliance specialists, and global process owners to align requirements and priorities.
• Lead workshops, working sessions, and design reviews that gather input and build stakeholder alignment.
• Identify ways to simplify processes, strengthen compliance, reduce risk, and increase efficiency.
• Contribute to system configuration, testing, deployment, user acceptance, cutover, hypercare, and stabilization activities.
• Develop process documentation, work instructions, training materials, and governance artifacts that enable adoption.
• Monitor risks, issues, and dependencies, and raise concerns early with clear recommendations.
• Help confirm global trade processes align with applicable trade regulations, company policies, and internal controls.

QUALIFICATIONS

EDUCATION

• Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred.

Certifications are helpful in one or more of the following

• PMP, FPX, or equivalent project management;
• APICS;
• or Lean, Six Sigma, or Process Excellence.

EXPERIENCE AND SKILLS

Required

• Minimum of 6 years of relevant professional experience
• Experience supporting global trade compliance operations, trade controls, or related business processes (e.g., process and systems, sanctions, embargos, sanctions/party lists, or other related areas)
• Experience designing, improving, or implementing business processes
• Knowledge of ERP systems (SAP preferred)
• Strong analytical, problem-solving, and decision-making capabilities
• Ability to communicate and collaborate effectively and build relationships, with both technical and business teams, within a global, matrixed environment

Preferred

• Experience in pharmaceuticals, life sciences, healthcare, or another regulated industry
• Proven experience supporting large-scale ERP or SAP transformation programs
• Experience implementing standardized processes, templates, and operating models

OTHER

• Requires proficiency in English (written and verbal) to communicate effectively and professionally
• Requires up to 50% domestic and international travel, depending on business needs and work location
• Requires the ability, through our flexible work policy, to work on-site a minimum of three days each week, with the option for two remote workdays each week

#LI-Hybrid

Required Skills

• Preferred Skills:
• Business Data Analysis
• Business Savvy
• Consulting
• Corporate Management
• Developing Others
• Global Market
• Inclusive Leadership
• Leadership
• Negotiation
• Operational Excellence
• Performance Measurement
• Process Governance
• Product Strategies
• Profit and Loss (P&L) Management
• Program Management
• Representing
• Resource Forecasting
• Stakeholder Engagement
• Strategic Change

The anticipated base pay range for this position is : $112,150.00 CAD to $162,150.00 CAD

Additional Description for Pay Transparency: The compensation and benefits information set forth in this posting applies to candidates hired in Canada. Candidates hired outside Canada will be eligible for compensation and benefits in accordance with their local market. Under current guidelines, this position is eligible for a discretionary performance bonus. The Company uses Artificial Intelligence in its assessment of applicants. This job posting is for an existing position.

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow,and profoundly impact health for humanity.Learn more at https://www.jnj.com/.

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