Training Coordinator

St. Joseph's Healthcare Hamilton; Hamilton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a Training and Data Coordinator to manage digital training for new employees and volunteers. This role involves coordinating training activities, managing Learning Management Systems, and collaborating with various stakeholders. Ideal candidates should possess an undergraduate degree related to health informatics or education, with significant experience in training coordination. Strong communication and organization skills are essential for success.

Qualifications

• 3-5 years experience in training coordination and project implementation.
• Experience in a healthcare environment preferred.
• Advanced Excel skills required.

Responsibilities

• Coordinates training activities related to Digital systems and tracks completion.
• Assists in the development and review of training schedules.
• Monitors a high volume of email inquiries from stakeholders.

Skills

Communication

Interpersonal Skills

Data Analysis

Organization

Education

Undergraduate Degree in Health Informatics, Education or related field

Tools

Excel

Job description

Position Details

Posting #: 31367

Department: DS-Learning Instruct Design

Employee Type: Temporary, Full Time

If Temporary, Number of Weeks: 52

Union: Non-Union

Openings Remaining: 1

Schedule

Work Days: Monday to Friday

Time of Day: Days

Shift: 7.5 hour

Shift Start: Hours are subject to change based on operational requirements.

This position may be scheduled at any of the following sites: Hybrid - On-site/Remote

Application Dates

Opening Date: 03/06/2025

Closing Date: 10/06/2025 Applications must be received online by 12:00 midnight on the Closing Date

Position Description

Position Summary

The Training and Data Coordinator will assist in the coordination, planning and scheduling of Digital Training for new employees, providers, academic learners and volunteers. This position will work with the Digital Training Specialists (DTS), Learning & Instructional Design (LID) Manager, Department of Learning & Education, Academic Coordinators, Managers, Educators and Professional Practice Leads to schedule required raining, assign and track completion of Digital Modules.

Qualifications

• Undergraduate Degree in Health Informatics, Education or related field required
• 3-5 years of experience managing training coordination activities, Learning Management System activities & project/systems implementation
• 3-5 years of experience in a health-care environment – basic understanding of terminology preferred
• Advanced knowledge of excel, including creating spreadsheets, using unique formulas and pivot tables, as well as analyzing, grouping, and validating data
• Experience with outlook to configure email settings, flagging and prioritizing emails and generating auto-replying to emails
• Strong written and verbal communication
• Exceptional interpersonal and communication skills
• Ability to follow strict deadlines
• Experience with learning management systems preferred
• Knowledge of Adult education preferred
• Experience with eLearning creation platforms preferred
  
  

Responsibilites

• Coordinates training activities related to the Digital systems, including enrolling staff, physicians/prescribers, learner and volunteers into the required training courses and tracking completion.
• Assists the LID Manager in the development and review of training schedules.
• Coordinates computer room bookings and manages room availability for the training team and other partners.
• Creates and maintains courses within the Learning Management System for the DTS, including the maintenance of training room capacity, training offerings, etc.
• Escalates risks identified with the training schedule and activities to the DTS and LID Manager for further action.
• Liaises with a variety of stakeholders including Office of Education, academic partners, clinical educators, professional practice leads, managers and staff to propose solutions that accommodate the needs of each stakeholder.
• Monitors and responds to a high volume of email inquiries daily from managers, staff, learners, academic partners, organizational partners, and providers.
• Processes requests for training exemptions including verifying attendance in SJHH records and those shared by Hamilton Health Sciences including updating training records and unblocking Dovetale accounts.
• Resolves ServiceNow Incidents/Requests for training blocks after confirming required training is completed and training block removed.
• Provides requested information to organizational and academic partners in a timely manner.
• Communicates effectively with vendors and other programs (university and college partners).
• Provides training support day to day to staff who are attending an upcoming training session.
• Demonstrates behaviours that support a customer focused team approach and provide prompt, efficient and effective customer service.
• Represents the LID team as the first point of contact for individuals requiring system access in a professional manner.
• Reviews and analyzes quantitative and qualitative survey results to evaluate the success of training programs on an ongoing basis. Develop improvement strategies based on course evaluation results that are submitted by attendees.
• Maintains training record reports and share with necessary organizational partners (e.g. Hamilton Health Sciences) on a monthly basis to ensure training alignment across the community.
• Provides requested training data to academic partners to ensure learners have completed the training requirements needed to obtain Electronic Health Record access.
• Performs data migration between Learning Management Systems when required.
• Presents data in an easily digestible format to suit the needs of stakeholders who are being engaged (e.g. Powerpoint slides with engaging data graphics).
• Supports the LID Manager in the development and review of training plans.
• Responsible for any required bookings and coordination for the training team and other partners.
• Develops and administer surveys to gather data based on priorities and objectives.
• Gather required information to support projects that involve the LID team.
  
  

Wage Rate

Hourly: $34.6036 - $40.1146

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.