TRAINING AND PERFORMANCE ANALYST

Green Shield Canada (GSC); Windsor; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading not-for-profit health organization is seeking a Training and Performance Analyst to enhance productivity and efficiency through effective training programs. The role involves developing training materials, conducting assessments, and collaborating with stakeholders to align training with business goals. Ideal candidates will have experience in training and instructional design, strong communication skills, and proficiency in relevant tools. Join us in our mission to create better health for all Canadians!

Qualifications

• 2+ years of experience in training or instructional design.
• Proven ability to develop and implement training programs.

Responsibilities

• Deliver engaging training sessions in various formats.
• Develop and maintain training programs and materials.
• Conduct needs assessments to identify skills gaps.

Skills

Communication

Problem Solving

Organizational Skills

Analytical Skills

Project Management

Education

Bachelor's degree in Business Administration

Bachelor's degree in Adult Education

Bachelor's degree in Organizational Development

Tools

Adobe Creative Cloud

Articulate RISE

Microsoft Office Suite

Job description

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

As a Training and Performance Analyst, you will be a crucial partof the Training Team, utilizing your technical skills to enhance organizationalproductivity, efficiency, and financial outcomes. Your primary responsibilitiesinclude:

• Delivering/facilitatingengaging training sessions in person, virtual, or hybrid to both new hiresand experienced employees, and providing feedback to support team membercoaching.
• Developing,designing, and maintaining training programs and materials, includingeLearning modules and video content, by analyzing current practices andidentifying learning objectives.
• Conductingneeds assessments to identify skills gaps and recommend traininginitiatives.
• Monitoring and systematicevaluation of the effectiveness of training programs through assessments,feedback, and continuous improvement strategies.
• Analyzing and evaluatingcommunication and adjudication quality across various channels to measuretime to proficiency and identify training improvement opportunities.
• Conductingperformance reviews and offering actionable recommendations based onanalytics.
• Collaboratewith stakeholders, team members, subject matter experts to ensure trainingaligns with business goals.
• Managingtraining development timelines and reporting progress to line of businessstakeholders.
• Providingsupport on speech analysis, call studies, and other improvementactivities.
• Hours of workmay vary for some training sessions to accommodate the business needs.
• May require occasional travel.

WHO WE'RE LOOKING FOR

• 2+ years ofexperience in training, instructional design or facilitation, includingvirtual work environments.
• Bachelorsdegree in relevant fields such as Business Administration, Adult Education,or Organizational Development.
• Proven abilityto develop and implement training programs that drive operational excellence.
• Experience withlearning management systems (LMS), virtual training platforms and softwaresuch as Adobe Creative Cloud, Articulate RISE, etc.
• Exceptionalcommunication and presentation skills with the ability to convey complexinformation in a clear, concise, and engaging manner to diverse audiences.
• Strongorganizational, analytical, and problem-solving skills.
• Proven projectmanagement capabilities.
• Ability topartner and collaborate with various stakeholders including functionalleaders and subject matter experts at all levels of the organization.
• Demonstratedadaptability and ability to quickly learn and apply new concepts in adynamic and evolving environment.
• Outstandingpeople skills, high energy, and an optimistic attitude
• Advanced skillsin Microsoft Office Suite (Excel, Word, PowerPoint)
• Thrives in afast-paced environment, capable of working autonomously and within a collaborativeteam setting.
• Demonstrates ahigh degree of confidentiality and integrity in handling sensitiveinformation.

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).