Training and Documentation Specialist

Home Hardware Stores Limited; St. Jacobs; Hybrid; CAD 58,000 - 76,000; Full time

Benefits offered by this job

Annual bonus program

Health, dental, vision, disability, &

Out of Country Travel Insurance

Life Insurance

Employee Family Assistance Program

Defined Contribution Pension Plan with

Job summary

Home Hardware Stores Limited is seeking a Training and Documentation Specialist to design, develop, and deliver eLearning and onboarding materials across dealers and in-store teams. You’ll manage our Learning Management System and provide ongoing support via webinars, workshops, and live presentations, while aligning content with product and SOP requirements.

The role emphasizes strong writing, editing, and instructional design skills, plus the ability to lead multiple projects under deadlines

Qualifications

• Bachelor’s or diploma in Adult Education, Instructional Design, or Communication, or a related field.
• Three to five years’ experience in a technical writing and eLearning focused role, with prior experience supporting webinars.
• Strong analytical skills with the ability to break down complex processes, identify gaps, and thoughtfully recommend improvements.
• Exceptional writing, proofreading, and editing skills, with the ability to create clear, practical training materials with strong attention to detail.
• Strong communication and interpersonal skills, with the confidence and tact to respectfully challenge ideas while remaining collaborative and open to feedback.
• A proactive and collaborative self-starter who takes initiative, drives efficiencies, and introduces ideas strategically, balancing confidence with openness to feedback and organizational context.
• Strong organizational skills and the ability to manage multiple projects under deadlines while maintaining quality.
• Proficiency in Word, Excel, PowerPoint, Adobe InDesign, screen capture software, Articulate, and Synthesia, with a willingness to learn new tools and technologies.
• Retail experience and/or graphic design experience is considered an asset.
• Bilingual in both English and French is an asset.
• Ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

Responsibilities

• Design, develop, and deliver eLearning and/or online training in various applications.
• Apply sound instructional design principles to ensure learner interaction and content retention including learning objectives, storyboarding, assessments, and blended learning where appropriate.
• Develop instructional material, coordinate, write and edit learning content.
• Manage, support, and develop The Expert Zone, Home’s Learning Management System.
• Provide ongoing support to users in the form of phone support, web-based training, support materials, workshops, and live presentations.
• Collaborate with internal teams to understand documentation requirements including product, technical, and standard operating procedures to ensure training objectives are met.
• Plan, design and develop professional training manuals and reference materials using specialized software; this includes manuals, job aids, FAQs, webinar content and design.
• Develop video scripts to support the development of online training videos.
• Provide quality control of all written material produced by the department for grammar, clarity, and audience.
• Create marketing materials to promote training resources offered through the department, including articles for standard communications such as Dealer newsletters, News Flashes, and banner ads on our Dealer intranet site.
• Create, maintain, update and upload training materials and related content to the Dealer intranet site.
• This job posting is for an existing vacancy within our organization.

Skills

Instructional design

eLearning

Analytical skills

Writing & editing

Communication

Project management

Organizational skills

Software proficiency

Retail experience

Bilingual English/French (asset)

Education

Adult Education / Instructional Design / Communication degree or diploma

Tools

Word

Excel

PowerPoint

Adobe InDesign

Screen capture software

Articulate

Synthesia

Job description

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.

Join Us to Elevate Learning Experiences!

As a Training and Documentation Specialist, you won’t just create training – you’ll build meaningful learning experiences that support and empower our Dealers and their teams. You’ll thrive in this role if you love retail, believe great training makes a real difference, and enjoy building genuine relationships – both within your team and with our Dealers in stores across the country.

Led by the Retail Education & Training Manager, this opportunity suits someone who enjoys collaboration, embraces evolving priorities, and takes thoughtful initiative to continuously support and enhance the growth of our webinars, documentation, and learning programs.

Ready to make an impact in a new role? Here’s how:

• Design, develop, and deliver eLearning and/or online training in various applications.
• Apply sound instructional design principles to ensure learner interaction and content retention including learning objectives, storyboarding, assessments, and blended learning where appropriate.
• Develop instructional material, coordinate, write and edit learning content.
• Manage, support, and develop The Expert Zone, Home’s Learning Management System.
• Provide ongoing support to users in the form of phone support, web-based training, support materials, workshops, and live presentations.
• Collaborate with internal teams to understand documentation requirements including product, technical, and standard operating procedures to ensure training objectives are met.
• Plan, design and develop professional training manuals and reference materials using specialized software; this includes manuals, job aids, FAQs, webinar content and design.
• Develop video scripts to support the development of online training videos.
• Provide quality control of all written material produced by the department for grammar, clarity, and audience.
• Create marketing materials to promote training resources offered through the department, including articles for standard communications such as Dealer newsletters, News Flashes, and banner ads on our Dealer intranet site.
• Create, maintain, update and upload training materials and related content to the Dealer intranet site.
• Bachelor’s or diploma in Adult Education, Instructional Design, or Communication, or a related field.
• Three to five years’ experience in a technical writing and eLearning focused role, with prior experience supporting webinars.
• Strong analytical skills with the ability to break down complex processes, identify gaps, and thoughtfully recommend improvements.
• Exceptional writing, proofreading, and editing skills, with the ability to create clear, practical training materials with strong attention to detail.
• Strong communication and interpersonal skills, with the confidence and tact to respectfully challenge ideas while remaining collaborative and open to feedback.
• A proactive and collaborative self-starter who takes initiative, drives efficiencies, and introduces ideas strategically, balancing confidence with openness to feedback and organizational context.
• Strong organizational skills and the ability to manage multiple projects under deadlines while maintaining quality.
• Proficiency in Word, Excel, PowerPoint, Adobe InDesign, screen capture software, Articulate, and Synthesia, with a willingness to learn new tools and technologies.
• Retail experience and/or graphic design experience is considered an asset.
• Bilingual in both English and French is an asset.
• Ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

How we’ll make you feel at Home

Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:

• The expected starting salary range for this role is $57,600 - $75,600; the final offer will reflect relevant skills and experience.
• Eligible for the annual bonus program.
• Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discount at our Corporate Retail Store in St. Jacobs.
• Competitive vacation time.
• Personal and sick time.
• Employee Discount Program through Venngo WorkPerks.

This job posting is for an existing vacancy within our organization.

Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home.

Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

Canadians call us Home Hardware. We call it Home.