IT Business Solutions Manager

Home Hardware Stores Limited; St. Jacobs; Hybrid; CAD 95,000 - 142,500; Full time

Benefits offered by this job

Annual bonus program

Health, dental, vision coverage

Pension plan with company match (DC)

Group RRSP

Employee discount at Home Hardware

Job summary

Home Hardware Stores Limited is seeking an IT Business Solutions Manager to guide technology direction for Inventory Planning, EDI, and Merchandising. You will partner with executives to deliver scalable IT solutions and oversee major projects while ensuring operational stability.

You will lead a technical team, manage vendors, and contribute to technology roadmaps that modernize our retail platforms and processes at Home Hardware.

Qualifications

• Ten years of progressive IT experience, with at least three years in a leadership role.
• Experience partnering with business leaders to deliver technology solutions that enable modernization and efficiency.
• Strong communication and stakeholder management skills with the ability to influence senior leadership.
• Solid understanding of the Software Development Life Cycle (SDLC) and cross-functional technology solutions.

Responsibilities

• Lead and guide technology direction for key business units (Inventory Planning, EDI, Merchandising).
• Act as strategic partner to support scalable IT solutions and operational performance.
• Oversee planning, execution, and governance of initiatives; maintain system reliability and modernization.
• Lead and coach a technical team across project delivery and production support.
• Manage external vendors, contracts, SLAs, budgeting, and invoicing.
• Collaborate with stakeholders to align IT with business priorities and roadmaps.

Skills

Leadership experience

Stakeholder management

SDLC knowledge

Vendor management

Strategic thinking

Communication

Education

Post-secondary IT degree

Tools

Dynamics 365

Oracle

Azure

Power BI

Job description

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.

Where Business Strategy Meets Technology Impact.

As the IT Business Solutions Manager, you will guide the technological direction for key business units, including Inventory Planning, EDI (Electronic Data Interchange), and Merchandising. Acting as a strategic partner, you will support the delivery of scalable IT solutions that enable modernization and enhance operational performance.

This role blends leadership of major technology projects with responsibility for ongoing system support and operational stability. You will oversee the planning and execution of new initiatives while ensuring existing systems remain reliable, well maintained, and continuously improved. Working closely with internal stakeholders and external vendors, you will ensure solutions are aligned with business priorities and delivered effectively.

Ready to make an impact in a new role? Here’s how:

• Lead and manage the delivery of technology solutions across both project-based initiatives and day-to-day production support, ensuring alignment with business priorities and operational needs.
• Partner with business stakeholders to understand needs, support prioritization, and act as a trusted advisor across end-to-end retail processes.
• Oversee the planning and coordination of projects and system enhancements, including software implementations, integrations, and system design.
• Lead and coach a technical team, providing direction, development, and performance management to support strong delivery across both project and support activities.
• Collaborate with external vendors and service providers, managing contracts, SLAs, and overall vendor performance.
• Contribute to the development of technology strategies and roadmaps that support modernization and evolving capabilities across Inventory Planning, EDI (Electronic Data Interchange), and Merchandising.
• Serve as Solution Owner for key technologies and participate in operational and project governance forums.
• Stay current on emerging technologies and industry trends, identifying opportunities to enhance systems and processes.
• Support the Director, Business Solutions, with broader IT initiatives and organizational priorities.
• Ten years of progressive experience in IT, including both project delivery and application/system support, with at least three years in a leadership role; retail experience is an asset.
• Post secondary education in Information Technology or a related field.
• Proven ability to partner with business leaders to deliver and maintain impactful technology solutions that support modernization and operational efficiency.
• Strong communication and stakeholder management skills, with confidence engaging and influencing senior leadership.
• Solid understanding of the Software Development Life Cycle (SDLC), and experience building complex, cross functional technology solutions.
• Demonstrated people leadership experience, including coaching, development, and performance management of technical teams across both IT projects and operational support.
• Hands‑on experience with enterprise and retail technology platforms, including Microsoft technologies (such as Dynamics 365), Oracle, and related systems.
• Experience with retail systems, cloud technologies, integration tools, or analytics platforms (e.g., POS systems, Azure, API management, Power BI) is considered an asset.
• Experience managing external vendors and service providers, including operational contracts, SLAs, performance management, budgeting, and invoicing.
• Demonstrated ability to lead teams and deliver results in a dynamic environment.
• Excellent organizational and project management skills, with the ability to manage multiple priorities across both project and support work.
• Comfort operating at both strategic and executional levels with a proactive, solutions‑oriented mindset.
• The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

How we’ll make you feel at Home

Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:

• The expected starting salary range for this role is $95,000 - $142,500; the final offer will reflect relevant skills and experience.
• Eligible for the annual bonus program.
• Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discount at our Corporate Retail Store in St. Jacobs.
• Competitive vacation time.
• Personal and sick time.
• Employee Discount Program through Venngo WorkPerks.

This job posting is for an existing vacancy within our organization.

Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home.

Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

Canadians call us Home Hardware. We call it Home.