Training and Audit Specialiste, Commercial Insurante - IW-211

DGA Careers Inc.; La Prairie; Hybrid; CAD 75,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Annual bonus up to 6%

Defined benefit pension plan

Annual wellness allowance

Home office setup allowance

Virtual healthcare services

Employee Assistance Program

4 weeks vacation

Paid personal and sick days

Career growth opportunities

Employee discounts on home and auto

Job summary

DGA Careers Inc. is assisting a leading property and casualty insurer in recruiting a Training & Audit Specialist, Commercial Insurance to join their La Prairie area team.

This permanent, full-time role (35 hours/week) offers hybrid work with one day per week in the office, and a focus on quality, compliance, and employee development. In this role you will conduct file audits, monitor customer experience and advisory quality, ensure consistent application of policies, and support training and

Qualifications

• AMF Commercial Insurance Certificate is required.
• Minimum of five years in commercial insurance as a generalist.
• Strong knowledge of the Microsoft Office Suite.
• Excellent presentation and facilitation skills.
• Strong analytical abilities with attention to detail.
• Collaborative mindset and commitment to continuous improvement.

Responsibilities

• Conduct file audits to ensure quality and compliance.
• Evaluate customer experience and advisory quality via call monitoring.
• Ensure consistent application of company policies and standards.
• Collaborate with managers to provide feedback and support development.
• Identify opportunities to improve processes and tools.
• Support training, coaching, and mentoring to boost performance.

Skills

Presentation skills

Analytical abilities

Attention to detail

Collaborative mindset

Customer service orientation

Education

AMF Commercial Insurance Certificate

Tools

Microsoft Office Suite

Job description

Training and Audit Specialiste, Commercial Insurante - IW-211

Date of modification:

Job number: IW-211

Detail

Job title: Training and Audit Specialiste, Commercial Insurante

Description

Location: La Prairie, Lévis, Plessisville, or Beauce
Employment Type: Permanent, Full-Time (35 hours/week)
Work Model: Hybrid (1 day per week in the office)

Our client, a leading property and casualty insurance provider serving both individuals and businesses, is experiencing significant growth and is seeking a Training & Audit Specialist, Commercial Insurance.

This strategic role offers the opportunity to play a key part in employee development, continuous improvement initiatives, and the maintenance of high standards of quality and compliance across the organization.

Your Role

As a Training & Audit Specialist, you will be responsible for:

• Conducting file audits to ensure quality standards and compliance with established practices;
• Evaluating the customer experience and advisory quality through call monitoring and analysis;
• Ensuring the consistent application of company policies, procedures, and industry standards;
• Collaborating with managers and team members to provide feedback and support professional development;
• Identifying opportunities for improvement and contributing to the optimization of processes and tools;
• Supporting training, coaching, and mentoring activities to enhance employee performance and maintain quality standards.

Qualifications

• AMF Commercial Insurance Certificate (required);
• Minimum of five (5) years of experience in commercial insurance as a generalist;
• Strong knowledge of the Microsoft Office Suite;
• Excellent presentation and facilitation skills;
• Strong analytical abilities and attention to detail;
• Collaborative mindset with a commitment to continuous improvement.

What Our Client Offers

• Permanent, full-time position;
• Competitive salary starting at $75,000+, based on experience;
• Annual bonus of up to 6%;
• Hybrid work environment;
• Defined benefit pension plan with employer contributions;
• Annual wellness allowance;
• Home office setup allowance;
• Virtual healthcare services and Employee Assistance Program;
• Minimum of four (4) weeks of vacation;
• Paid personal and sick days;
• Career growth opportunities within a growing organization;
• Employee discounts on home and automobile insurance.

Interested in Making an Impact?

If you are passionate about quality, professional development, and operational excellence in commercial insurance, we would love to speak with you.

Information

• Job Type: Full-Time
• Education: AMF License
• Expertise: Customer Service - Commercial
• Minimum experience required: 3 to 4 Years
• Salary (annually): from $75,000 to $90,000
• Contact email: [e-mail]