Personal Lines Insurance Broker – Service - IW-116

DGA Careers; Quebec; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Group insurance after 3 months

Group RRSP

Hybrid work model

telemedicine

Job summary

DGA Careers in Quebec City is seeking a Personal Lines Insurance Broker – Service to join our Customer Service Team. You will be the first point of contact for clients, handling inbound calls and advising on coverage.

We offer a permanent full-time role with a base salary starting at $55,000 CAD, plus 25% commissions, and group benefits after 3 months. A hybrid work model with 2 days in the office supports work-life balance.

Qualifications

• AMF licence in Property & Casualty Insurance is required.
• 1 year of experience as a Personal Lines Insurance Broker or similar role.
• Strong communication, negotiation and persuasion skills.
• Customer-focused, solution-oriented mindset with sales interest.

Responsibilities

• Act as the first point of contact for insureds and provide an exceptional customer experience.
• Handle inbound calls and assist clients with their insurance needs.
• Process policy changes, quotations and client retention.
• Identify sales opportunities and generate consultative sales during inbound calls.
• Manage renewals and update client files as required.

Skills

Communication

Negotiation

Persuasion

Customer service

Education

AMF licence in Property & Casualty Insurance

Job description

Personal Lines Insurance Broker – Service - IW-116

Date of modification:

Job number: IW-116

Detail

Job title: Personal Lines Insurance Broker – Service

Description

Do you enjoy being the first point of contact for clients and making a real difference in their experience?

Are you naturally good at listening, understanding client needs, finding solutions and recommending the right coverage at the right time? Do you also enjoy consultative sales and being rewarded for your performance through commissions?

Our client is a rapidly growing Quebec-based company specializing in Personal and Commercial Property & Casualty Insurance. As part of its continued expansion, they are looking for experienced insurance professionals to join their Customer Service Team.

You will work in a beautiful new office in Quebec City, surrounded by a dynamic team and a stimulating work environment with various activities throughout the year.

What We Offer

• Permanent, full-time position;
• Base salary starting at $55,000 per year, depending on experience;
• 25% commission on your sales;
• $100 commission on CIME;
• No cold calling - all calls are inbound;
• A strong focus on work-life balance;
• 35-hour workweek, Monday to Friday, from 8:30 a.m. to 4:30 p.m.;
• Group insurance after 3 months, with a 25% employer contribution, including life insurance, prescription drugs, dental, salary insurance and more;
• Group RRSP;
• Free virtual telemedicine and Employee & Family Assistance Program;
• Opportunities for career advancement and professional development;
• 3 weeks of vacation or more, depending on experience;
• Hybrid work model with 2 days per week in the office
• Monthly and annual team contests and activities;
• Full computer equipment provided by the employer;
• Discounts on your personal auto and home insurance.

Your Day-to-Day

• Act as the first point of contact for insureds and provide an exceptional customer experience;
• Handle inbound calls and assist clients with their insurance needs;
• Process policy changes, quotations and client retention;
• Identify sales opportunities and generate consultative sales during inbound calls;
• Manage renewals and update client files as required;
• Provide professional insurance advice based on each client’s situation and needs;
• Shop and compare quotes with multiple insurance carriers to find the best solutions;
• Negotiate terms with insurance carriers;
• Answer questions regarding policies and client accounts;
• Use sound judgment to determine when to listen, assist, recommend a solution or elevate an issue;
• Identify appropriate cross-selling opportunities.

What You Bring

• A valid AMF licence in Property & Casualty Insurance - required;
• At least 1 year of experience as a Personal Lines Insurance Broker;
• Strong communication, negotiation and persuasion skills;
• A genuine passion for providing excellent customer service and an interest in sales;
• A customer-focused, solution-oriented and action-driven mindset;
• An energetic and empathetic personality, with the ability to quickly make clients feel comfortable;
• Confidence in consultative sales and recommending tailored insurance solutions;
• Strong computer skills and the ability to efficiently navigate multiple software platforms;
• Comfortable working with dual monitors;
• A reliable home internet connection to ensure excellent communication quality while working remotely.

An Opportunity Where Your Performance Is Rewarded

Do you enjoy helping people, finding solutions and being rewarded for your results?

Join a team where all calls are inbound, cold calling is not required, and your insurance expertise can directly contribute to your success.

With a competitive salary, 25% commission on your sales, attractive benefits and flexible work options, this could be the next step in your insurance career.

Information

• Job Type: Full-Time
• Education: AMF License
• Expertise: Broker-Personal
• Minimum experience required: 1 to 2 Years
• Salary (annually): from $55,000 to $65,000
• Contact email: [e-mail]