Trainer Technical 3 (HVAC)

Ultipro; Burnaby; On-site; CAD 91,000 - 113,000; Full time

Job summary

Ultipro is seeking an experienced Training Specialist to lead HVAC installation, commissioning and service training across our facilities in Canada. You will develop curricula, prepare labs, and coordinate materials and instructors for technical programs and conferences.

The role requires 8+ years in HVAC and in teaching or training roles, plus strong MS Office and presentation skills. You will collaborate with sales, service and product teams to ensure excellent customer training experiences.

Qualifications

• 8+ years of HVAC installation, commissioning, service and maintenance.
• 8+ years facilitating product and technical training.
• HVAC degree or certification; Bachelor's degree in Engineering preferred.

Responsibilities

• Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications
• Prepare training facility and lab prior to training classes
• Maintain training material inventory at assigned location
• Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals
• Provide training support, including communication, promotion and coordination of product and technical training
• Acts as a liaison between sales, product marketing, service, and training
• Assist at educational or industry conferences; ability to present at conferences
• Perform additional projects/duties to support ongoing business needs.

Skills

HVAC training delivery

Curriculum development

Public speaking

MS Office

Customer service

Project management

Education

HVAC degree or certification

Bachelor’s degree in Engineering

Tools

PowerPoint

Excel

Word

Job description

Position Responsibilities may include:

• Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications
• Work with subject matter experts to develop or enhance curriculum as required
• Prepare training facility and lab prior to training classes
• Maintain training material inventory at assigned location
• Maintain training facility standards, including equipment and tools
• Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals
• Provide training support, including communication, promotion and coordination of product and technical training
• Acts as a liaison between sales, product marketing, service, and training
• Assist at educational or industry conferences; ability to present at conferences
• Perform additional projects/duties to support ongoing business needs.
• Audit technical trainers 1&2 and experienced independent trainers.

Nature & Scope:

• Is recognized as a subject matter expert in job area
• Manages large projects or processes with limited oversight from manager
• Coaches, reviews, and delegates work to lower-level professionals
• Problems faced are difficult and often complex

Knowledge & Skills:

• Experience training in the technical service field
• Proficiency with MS Office (Outlook, Word, Excel and PowerPoint)
• Knowledge of HVAC products and controls
• Knowledge of management systems is a plus
• Proven track record of success in service and customer service
• Excellent written and verbal communication skills
• Excellent presentation and facilitation skills
• Ability to interact with students of varied backgrounds
• Ability to effectively present information and respond to questions from management, students and customers
• Ability to interact effectively with internal and external customers; builds long-term business relationships; represents the Company’s brand to all customers
• Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures
• Ability to write reports, business correspondence and develop course curriculum
• Ability to anticipate and solve practical problems and resolve issues
• Customer focus – proactively finds ways to exceed customer needs
• Detail-oriented, well organized
• Ability to work in a team environment and take initiative individually
• Ability to apply good judgment, strong work ethic, and integrity on the job.

Experience:

• 8+ years of experience with HVAC installation, commissioning, service and maintenance
• 8+ years facilitating product and technical training

Education/Certification:

• HVAC degree or certification
• Bachelor’s degree in Engineering, or related field, preferred

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations

People Management: No

Reports To: MANAGER, TECHNICAL TRAINING

Salary Range

$90,690.00 to $113,360.00 CAD

Qualified Applicants must be legally authorized for employment in the Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.