Bilingual Claims Examiner

Johnston Group Inc.; Winnipeg; Hybrid; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Johnston Group Inc. is seeking a bilingual Claims Processor to handle Dental and Extended Health Care claims in both English and French for all business lines. The role emphasizes accuracy, privacy compliance, and timely processing in a hybrid Winnipeg office.

Training and process updates are part of the job, with a focus on confidentiality and quality service. You will stay current with policy changes, report issues to the audit team, and collaborate with teammates to meet service targets while

Qualifications

• Fluency in English and French, both written and spoken.
• High level of attention to detail and accuracy.
• Ability to handle confidential information.
• Ability to work in a team and independently.
• Strong organizational and problem-solving skills.

Responsibilities

• Process Dental and Extended Health Care claims in English and French for all lines of business.
• Ensure compliance with privacy requirements and company policies.
• Stay current on process changes and participate in training as required.
• Identify and report cases of abuse to the audit department.

Skills

Bilingual English/French

Communication skills

Attention to detail

Confidentiality

Teamwork

Organization

Problem solving

Job description

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’sTop Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

You will be responsible for the timely processing of Dental and Extended Health Care claims, in both English and French, for all lines of business. Duties will include evaluating claims within service, quality and productivity levels using established policies and procedures.

You will be required to stay current on all process changes and participate in training when required. You will ensure compliance with privacy requirements and company policies as well as identify and report cases of abuse to the audit department.

Hybrid working model based out of our Winnipeg, MB office, with three daysin-office per week.

Qualifications:

• Outstanding verbal and written communication skills, ability to effectively convey information and build relationships with fluency in English and French
• High level of attention to detail and accuracy
• Ability to handle competing priorities
• Ability to maintain confidentiality at all times
• Ability to work well in a team environment and independently
• Effective and well-developed organization skills
• Good written and verbal communication skills
• Strong problem-solving skills
• Ability to perform high‑speed and accurate keyboard typing in a fast‑paced work environment
• Ability to work in a fast-paced environment with tight deadlines
• Experience working with group benefits is considered an asset

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at [e-mail] or by phone at 204-786-0421.