Trading Systems Reliability Engineer

Pinnacle; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Private Health Insurance

Monthly Fitness Subsidy

Job summary

Pinnacle, a global licensed online gaming company, is seeking a technically driven specialist to support trading systems across our sportsbook platforms. You’ll work with cross-functional teams to ensure uptime, analyze data, and drive product improvements during major sporting events.

Ideal candidates bring SQL and log-analysis experience, familiarity with Grafana/Splunk/ELK, and the ability to adapt to weekend coverage as events require.

Qualifications

• Bachelor’s Degree or Diploma in Computer Science, Information Technology, Economics, or a related field.
• Experience with, and/or advanced knowledge of, Sports Betting or Trading.
• Proven experience with ticketing systems like JIRA, Zendesk, or other incident management platforms.
• Knowledge of SQL for querying large data sets, troubleshooting database-related issues, and optimizing system performance.
• Experience with general query language enabled log indexing systems such as Splunk or ELK is a plus.
• Grafana knowledge is a bonus.
• Basic knowledge of scripting languages (e.g., Python, Shell) is a plus.

Responsibilities

• Provide live support to trading systems to ensure stability and uptime during critical events.
• Liaise with Trading, Development, and R&D teams to bring new products online based on business needs.
• Identify, troubleshoot, and resolve system issues; escalate when necessary.
• Conduct root cause analysis for system failures and implement preventative measures.
• Track and report KPIs related to system health, resolution times, and product integrations.
• Utilize Grafana, Splunk, or ELK to monitor performance and triage anomalies.
• Expand the scope of products supported by trading systems to drive growth.
• Capture trading operational needs and translate into actionable development tasks.
• Maintain documentation of configurations, workflows, and processes for training.
• Perform other duties as assigned.

Skills

SQL

Analytical thinking

Communication

Adaptable

Independent worker

Education

Bachelor's or Diploma in CS/IT/Economics or related

Tools

JIRA

Zendesk

Grafana

Splunk

ELK

Python

Shell

Job description

Pinnacle, a global licensed online gaming company, is seeking a technically driven specialist to support trading systems across our sportsbook platforms. You’ll work with cross-functional teams to ensure uptime, analyze data, and drive product improvements during major sporting events.

Ideal candidates bring SQL and log-analysis experience, familiarity with Grafana/Splunk/ELK, and the ability to adapt to weekend coverage as events require.