Trading Systems Analyst

Pinnacle; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Private Health Insurance

Monthly Fitness Subsidy

Job summary

Pinnacle, a global licensed online gaming company, is seeking a technically driven specialist to support trading systems across our sportsbook platforms. You’ll work with cross-functional teams to ensure uptime, analyze data, and drive product improvements during major sporting events.

Ideal candidates bring SQL and log-analysis experience, familiarity with Grafana/Splunk/ELK, and the ability to adapt to weekend coverage as events require.

Qualifications

• Bachelor’s Degree or Diploma in Computer Science, Information Technology, Economics, or a related field.
• Experience with, and/or advanced knowledge of, Sports Betting or Trading.
• Proven experience with ticketing systems like JIRA, Zendesk, or other incident management platforms.
• Knowledge of SQL for querying large data sets, troubleshooting database-related issues, and optimizing system performance.
• Experience with general query language enabled log indexing systems such as Splunk or ELK is a plus.
• Grafana knowledge is a bonus.
• Basic knowledge of scripting languages (e.g., Python, Shell) is a plus.

Responsibilities

• Provide live support to trading systems to ensure stability and uptime during critical events.
• Liaise with Trading, Development, and R&D teams to bring new products online based on business needs.
• Identify, troubleshoot, and resolve system issues; escalate when necessary.
• Conduct root cause analysis for system failures and implement preventative measures.
• Track and report KPIs related to system health, resolution times, and product integrations.
• Utilize Grafana, Splunk, or ELK to monitor performance and triage anomalies.
• Expand the scope of products supported by trading systems to drive growth.
• Capture trading operational needs and translate into actionable development tasks.
• Maintain documentation of configurations, workflows, and processes for training.
• Perform other duties as assigned.

Skills

SQL

Analytical thinking

Communication

Adaptable

Independent worker

Education

Bachelor's or Diploma in CS/IT/Economics or related

Tools

JIRA

Zendesk

Grafana

Splunk

ELK

Python

Shell

Job description

Welcome to Pinnacle, the ultimate destination for sports enthusiasts seeking an exhilarating sportsbook and gaming experience! Established in 1998, we have solidified our position as one of the globe's foremost licensed online gaming companies. With our cutting-edge offerings, we guarantee an electrifying experience that will keep you on the edge of your seat.

Pinnacle invites you to join our team and become an instrumental figure in the exciting realm of sports betting. Our vibrant team is fuelled by passion and driven by innovation, working together to redefine the landscape of sports betting and gaming. Together, we constantly strive to surpass limitations and deliver unparalleled experiences to sports enthusiasts worldwide. Prepare yourself for a thrilling journey and discover sports in an entirely new dimension with Pinnacle!

Role Overview:

We are seeking a technically driven and experienced individual with a solid background in the Sportsbook industry and a strong passion for sports and statistics. This role requires familiarity with either SQL, Splunk/ELK, Azure Log Analysis, or similar query languages to support and optimize trading operations across Pinnacle’s platforms.

The primary objective is to ensure the seamless operation and continuous improvement of Pinnacle’s trading systems. A key aspect of the role includes understanding Pinnacle’s domain, in-depth, to provide effective support during major sportsbook events. The role involves flexible scheduling, including one weekend day, to maintain optimal coverage during critical sporting events.

As part of Pinnacle's multinational Trading Systems team, you'll collaborate across departments and gain exposure to the inner workings of a world-class, tech-driven sportsbook, with ample opportunities for career growth and training.

Key Responsibilities:

• Provide live support to trading systems to ensure stability and uptime, particularly during critical business hours and major sporting events.
• Liaise with the Trading, Development, and R&D teams to bring new products online based on business needs.
• Identify, troubleshoot, and resolve system issues, escalating complex problems to the Trading and Development departments when necessary.
• Conduct thorough root cause analysis for system failures, implementing preventative measures to avoid future incidents.
• Regularly track and report on key performance indicators (KPIs) related to system health, issue resolution times, and the success of new product integrations.
• Utilize monitoring tools such as Grafana, Splunk, or ELK to track performance and triage any anomalies to maintain optimal system functionality.
• Expand the scope of products supported by the trading systems to drive business growth.
• Capture trading operational needs, translating them into actionable items for development teams.
• Maintain comprehensive and up-to-date documentation of system configurations, workflows, and operational processes for both internal reference and training purposes.
• Perform other duties as assigned.

Experience and Qualifications:

• Bachelor’s Degree or Diploma in Computer Science, Information Technology, Economics, or a related field.
• Experience with, and/or advanced knowledge of, Sports Betting or Trading
• Proven experience with ticketing systems like JIRA, Zendesk, or other incident management platforms.
• Knowledge of SQL for querying large data sets, troubleshooting database-related issues, and optimizing system performance.
• Experience with general query language enabled log indexing systems such as Splunk or ELK is a plus
• Grafana knowledge is a bonus.
• Basic knowledge of scripting languages (e.g., Python, Shell) is a plus.

Skills:

• Strong analytic, conceptual, and problem-solving abilities with strong attention to detail in identifying system anomalies and potential performance issues.
• Strong communication skills to facilitate coordination between Operational and Technological teams.
• Flexibility and adaptability to business requirements and priority changes.
• Ability to assess and prioritize tasks and system issues based on urgency and business impact.
• Initiative to work independently but also work effectively with team members.
• Private Health Insurance
• Monthly Fitness Subsidy

Equal Opportunity Employer

We are an equal opportunity employer dedicated to fostering an inclusive and diverse workplace. We prioritize hiring the best candidates based on their skills and qualifications, irrespective of race, gender, age, religion, or any other characteristic. Our strength lies in our diverse teams, and we proudly celebrate and empower everyone to embrace and promote diversity throughout their time with us.

AI Usage

As part of our recruitment process, Pinnacle may use technology-assisted tools, including AI-based systems, to support the review and assessment of applications. These tools are used to assist our team and do not make final decisions. All screening, interviewing, and hiring decisions are made by our recruitment and hiring team.

Agency Disclaimer

To all recruitment agencies – Pinnacle does not accept agency resumes. Please do not forward resumes to our jobs alias, Pinnacle employees or any other organization location. Pinnacle is not responsible for any fees related to unsolicited resumes.