Toronto Hybrid Account Supervisor – CRM Strategy

Jam CRM; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

JAM CRM in Toronto is seeking an Account Supervisor to join our team of 150+ communication experts who create outstanding work, make clients proud, and smash goals.

You will plan and manage CRM strategies, analyze multi-channel campaigns, and coordinate with creative and internal teams to keep projects on schedule. The role demands leadership, strong client management, and a proactive, detail-focused approach.

Qualifications

• 5–7 years’ experience as an Account Manager in an agency setting.
• Proven ability to juggle multiple account management projects with sharp attention to detail.
• Experience managing people.
• Strong written and oral communication skills.
• Proactive, accountable and eager to improve those around you.
• Experience using AI to speed up and improve day-to-day work.
• Willingness to work from Toronto office three days per week.

Responsibilities

• Plan, develop and manage clients’ CRM strategies.
• Analyze and optimize digital, print, DM, and SMS campaigns.
• Liaise with creative teams and internal resources to ensure projects run smoothly and on time.
• Address day-to-day client challenges and opportunities.
• Foster positive client and internal relationships.
• Project management including revisions, meetings, approvals and workback schedules.
• Experience with budgets and forecasting revenue.
• Ensure all departments have necessary information and materials in a timely manner.
• Coordinate and execute general requests in daily account operations.
• Push clients, the team and the agency in productive directions.
• Assist with challenging client requests or escalations as needed.

Skills

Account management

People management

AI integration

Communication

Project management

Detail oriented

Multitasking

Advertising passion

Job description

JAM CRM in Toronto is seeking an Account Supervisor to join our team of 150+ communication experts who create outstanding work, make clients proud, and smash goals.

You will plan and manage CRM strategies, analyze multi-channel campaigns, and coordinate with creative and internal teams to keep projects on schedule. The role demands leadership, strong client management, and a proactive, detail-focused approach.