Toronto Fulfillment Pro: Shipping, Inventory & QC

Big Internet Seller Services Inc; Toronto; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Healthcare

Dental

Mental health support

Parental planning resources

Retirement savings options

Generous paid time off

Job summary

Dandy in Toronto is seeking a Fulfillment Specialist to support daily operations. You will pick, pack, and ship kits and accessories, inspect items against SOPs, and maintain inventory ready for dispatch.

You will collaborate across prep, live fulfillment, receiving, inventory, quality control, and shipping, using NetSuite, Salesforce, Zendesk, JIRA, RF Smart, and Slack to document tasks. This full-time on-site role requires 2+ years in distribution or fulfillment, strong attention to detail,

Qualifications

• 2+ years of experience in distribution, warehousing, fulfillment, manufacturing, or operations.
• Experience solving operational problems, exercising good judgment, and communicating effectively across a diverse team.
• Strong personal accountability, organization, attention to detail, and willingness to take ownership of tasks.
• Ability to follow detailed SOPs and quality standards while working to cycle-time and service-level expectations.
• Strong safety mindset, including following protocols, reporting hazards, and maintaining a clean and organized work area.
• Open to feedback and coaching from Senior team members and the Lead.
• Curious and comfortable learning new processes and operational systems.
• Proficiency in Microsoft Office Suite (Excel, Outlook) and/or ERP/order management systems.
• Excellent written and verbal communication skills.

Responsibilities

• Fulfillment & Shipping: Pick, pack, ship, and close Vision and Trios outbound kits to standard cycle times; execute ITX and Conversion replacement orders; pick and ship accessory and consumable orders day-of.
• Quality & Prep: Inspect every outbound kit against the configuration-specific SOP; execute Computer QC and imaging during prep; QC returned scanners and route them appropriately.
• Asset Recovery: Inspect returned assets and determine the appropriate path. Execute Wrap Fix on returned scanners and laptops.
• Inventory & Receiving: Receive inbound POs and route inventory to the correct locations; restock pick locations to maintain Live Fulfillment readiness; conduct routine cycle counts and execute inventory adjustments; flag discrepancies to a Senior or Lead.
• Operations & Improvement: Identify fulfillment inefficiencies and surface ideas that improve safety, speed, or accuracy. Participate in initiatives and pilots and provide input on SOP updates based on floor observations.
• Communication & Systems: Communicate clearly across functional areas, especially between prep and live fulfillment workflows. Use NetSuite, Salesforce, Zendesk, JIRA, RF Smart, and Slack to execute and document daily tasks.

Skills

Distribution/logistics experience

Attention to detail

SOP adherence

Communication skills

MS Office/ERP systems

Safety mindset

Coachability

Learning new processes

Written and verbal communication

Tools

NetSuite

Salesforce

Zendesk

JIRA

RF Smart

Slack

Job description

Dandy in Toronto is seeking a Fulfillment Specialist to support daily operations. You will pick, pack, and ship kits and accessories, inspect items against SOPs, and maintain inventory ready for dispatch.

You will collaborate across prep, live fulfillment, receiving, inventory, quality control, and shipping, using NetSuite, Salesforce, Zendesk, JIRA, RF Smart, and Slack to document tasks. This full-time on-site role requires 2+ years in distribution or fulfillment, strong attention to detail,