Toronto-Based Journey Analytics Lead: Drive Product Insights

Cari; Toronto; Hybrid; CAD 97,000 - 137,000; Full time

Job summary

TD is seeking a Manager, Journey Insights in Toronto to translate data into clear insights and actionable recommendations that influence product priorities and improve client experience. You will lead OKRs, coordinate analytics, and partner with product owners across TD Easy Trade, TD Direct Investing, and TD Active Trader.

The role requires heavy collaboration, advanced analytics, and the ability to present concise narratives to senior leadership.

Qualifications

• Related undergraduate degree in finance, economics, mathematics, analytics, business, technology, or a related discipline, or equivalent professional experience.
• 7+ years of relevant experience in financial services, wealth, digital products, product analytics, or customer journey management.
• Experience with digital platforms, product teams, technology partners, or agile delivery environments.
• Expert Excel and data visualization skills, with experience using business intelligence tools such as Power BI.
• Demonstrated ability to translate complex analyses into clear business implications and executive-level recommendations.
• Proven ability to influence decisions and work with senior leaders and cross-functional partners.
• Experience with Adobe Analytics or similar digital analytics platforms is a strong asset.
• Knowledge of self-directed investing, wealth management, or digital financial services is an asset.

Responsibilities

• Lead the Journey measurement and OKRs, and provide regular performance updates to senior leaders and product teams.
• Analyze KPIs and identify drivers, opportunities, risks, and recommended actions.
• Develop and enhance standardized dashboards, reporting processes, and data governance for the Direct Investing Journey.
• Collaborate with data science, enterprise data, and technology teams to deliver complex analyses.
• Synthesize internal and external insights into actionable recommendations for product priorities and roadmap.

Skills

Critical thinking

Analytical problem solving

Business acumen

Stakeholder management

Education

Undergraduate degree (finance, economics, mathematics, analytics, business, technology)

Tools

Excel

Power BI

Adobe Analytics

Job description

TD is seeking a Manager, Journey Insights in Toronto to translate data into clear insights and actionable recommendations that influence product priorities and improve client experience. You will lead OKRs, coordinate analytics, and partner with product owners across TD Easy Trade, TD Direct Investing, and TD Active Trader.

The role requires heavy collaboration, advanced analytics, and the ability to present concise narratives to senior leadership.