Customer Insights & Analytics Lead

BMO; Toronto; On-site; CAD 70,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life insurance

Retirement savings plan

Job summary

BMO Financial Group is seeking a data analytics professional in Toronto to design dashboards, extract and clean data, and deliver insights through visualizations that support business decisions.

The role emphasizes continuous improvement in visualization, collaboration with stakeholders, and translating business needs into technical specifications. Training and self-serve analytics are part of the remit.

Qualifications

• Technical design optimization.
• Decision Making.
• Systems Thinking.
• Data visualization skills.
• Data storytelling abilities.
• Data mining capabilities.
• Illustration and creative thinking.
• Strong problem solving and communication skills.
• Data driven decision making.

Responsibilities

• Builds various reporting dashboards using data extraction, cleaning and visualization techniques.
• Provides value through insights, reporting and data visualization; selects, configures and implements analytics solutions for consistency and repeatability.
• Researches and applies continuous improvement in data visualization by identifying trends and patterns to transform raw data into actionable insights.
• Works with teams, management and stakeholders to enhance usability and aesthetics of analytics solutions.
• Translates business needs to technical specs and evaluates existing visualization systems for improvements.
• Develops data visualizations of large data sets to help decision makers.
• Documents data flow, systems and processes to improve design and management of processes.
• Develops tools and delivers training for self-serve analytics by non-technical users; may include training deliveries.

Skills

Data visualization

Data storytelling

Data mining

Creative thinking

Problem Solving

Verbal & written communication

Collaboration & team skills

Analytical skills

Data driven decision making

Education

Post-secondary degree in related field

Job description

BMO Financial Group is seeking a data analytics professional in Toronto to design dashboards, extract and clean data, and deliver insights through visualizations that support business decisions.

The role emphasizes continuous improvement in visualization, collaboration with stakeholders, and translating business needs into technical specifications. Training and self-serve analytics are part of the remit.