Tool Technician Part Time - BRAMPTON S

The Home Depot Canada; Brampton; On-site; CAD 30,000 - 33,000; Full time

Job summary

The Home Depot Canada is hiring a Tool Rental Service Technician in Brampton to support the tool rental department. You will help maintain and repair tools, forecast inventory, and assist customers with questions and purchases on the sales floor.

You will also process rental contracts, train associates, and ensure tools are clean, repaired, and ready for rental. A focus on safety and efficient service is essential.

Qualifications

• Excellent communication and customer service skills.
• Ability to work a flexible schedule including evenings and weekends.
• Knowledge of all policies, procedures and duties related to customer service.
• Excellent decision making ability and problem solving skills.
• Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.

Responsibilities

• Performing preventive maintenance on tools.
• Forecasting and maintain an adequate inventory of parts for repair.
• Using information from manuals, vendors, etc. to help diagnose problems and restore equipment.
• Cleaning, inspecting, and preparing tools for rental to customers.
• Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum.
• Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.).
• Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools.
• Helping customers by providing information and answering questions.
• Ensuring rental equipment is properly displayed, signed, and maintained.
• Troubleshooting and maintenance of all equipment.
• Demonstrating working knowledge and/or hands-on experience with all products in department.
• Must operate cash register and follow all related procedures.
• Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
• Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions.
• Providing outstanding customer service.

Skills

Customer service

Communication skills

Problem solving

Flexibility

Tools

Tool maintenance

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Purpose

Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.

Position Responsibilities

• Performing preventive maintenance on tools
• Forecasting and maintain an adequate inventory of parts for repair
• Using information from manuals, vendors, etc. to help diagnose problems and restore equipment
• Cleaning, inspecting, and preparing tools for rental to customers
• Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
• Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)
• Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
• Helping customers by providing information and answering questions
• Ensuring rental equipment is properly displayed, signed, and maintained
• Troubleshooting and maintenance of all equipment
• Demonstrating working knowledge and/or hands-on experience with all products in department
• Must operate cash register and follow all related procedures
• Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
• Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions
• Providing outstanding customer service
• Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"

Experience/Knowledge Required

• Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
• Ability to work a flexible schedule including evenings and weekends
• Excellent communication skills and customer service skills
• Knowledge of all policies, procedures and duties related to customer service
• Excellent decision making ability and problem solving skills
• Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.

The pay range for this position is between $22.00 - $24.00

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.