Tool Rental Service Technician Full Time - 7119 Skyview

The Home Depot Canada; Edmonton; On-site; CAD 38,000 - 48,000; Full time

Job summary

The Home Depot Canada in Edmonton is seeking a Tool Rental Service Technician to support day-to-day operations, maintenance, and customer guidance in the tool rental department. You will perform preventive maintenance, manage parts inventory, diagnose issues, train associates, process rental transactions, and provide outstanding service while upholding safety standards.

This role combines hands-on maintenance with customer-facing duties, requiring flexibility to work evenings or weekends and a

Qualifications

• Experience with tool maintenance, repair, and ordering parts.
• Flexible schedule including evenings and weekends.
• Excellent communication and customer service skills.
• Knowledge of store policies and procedures.
• Strong problem solving and decision making.
• Knowledge of tools operation and usage.

Responsibilities

• Perform preventive maintenance on tools.
• Forecast and maintain inventory of parts for repair.
• Use manuals and vendors to diagnose problems and restore equipment.
• Inspect, clean, and prepare tools for rental to customers.
• Ensure tools are repaired and available for rental on time while controlling costs.
• Process tool rental transactions and generate contracts and invoices.
• Train Tool Rental Sales Associates on turning, operation, and minor repair of tools.
• Help customers by providing information and answering questions.
• Ensure rental equipment is properly displayed, signed, and maintained.
• Troubleshoot and maintain all equipment.
• Demonstrate working knowledge of products in department.
• Operate cash register and follow related procedures.
• Maintain knowledge of tool maintenance, parts ordering, and usage.
• Analyze information to identify problems and propose solutions.
• Provide outstanding customer service.
• Comply with EH&S policies under Home Depot Canada.

Skills

Customer service

Communication

Problem solving

Inventory management

Training/mentoring

Adaptability

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Purpose

Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.

Position Responsibilities

We're looking for the type of associates who can tap into their inner orange by:

• Performing preventive maintenance on tools
• Forecasting and maintain an adequate inventory of parts for repair
• Using information from manuals, vendors, etc. to help diagnose problems and restore equipment
• Cleaning, inspecting, and preparing tools for rental to customers
• Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
• Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)
• Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
• Helping customers by providing information and answering questions
• Ensuring rental equipment is properly displayed, signed, and maintained
• Troubleshooting and maintenance of all equipment
• Demonstrating working knowledge and/or hands-on experience with all products in department
• Must operate cash register and follow all related procedures
• Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
• Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions
• Providing outstanding customer service
• Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"

Experience/Knowledge Required

The kind of orange we’re looking for will possess:

• Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
• Ability to work a flexible schedule including evenings and weekends
• Excellent communication skills and customer service skills
• Knowledge of all policies, procedures and duties related to customer service
• Excellent decision making ability and problem solving skills
• Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.